how do i upgrade my NI 360 plan!

ZAN
ZAN Member Posts: 25 Member
edited November 3 in Native Access

when i click Manage Subscriptions its asking for Reactivate Subscription

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  • antoniodominique
    antoniodominique Member Posts: 20 Member

    To upgrade your NI 360 plan, you can:

    1. Log in to your account
    2. Click Subscription
    3. Click the MANAGE MY SUBSCRIPTION tab
    4. Choose your plan
    5. Click Change my Subscription 

    You can upgrade, downgrade, or cancel your NI 360 subscription at any time while keeping access to your projects. 

  • ZAN
    ZAN Member Posts: 25 Member

    Hi Native Instruments Support Team,

    I've been trying to get help with my subscription issue for the past two days but haven’t received a response. I need to keep my Plus subscription, cancel my Essential subscription, and request a refund for the Essential cancellation.

    Since Splice offers live tech support for these matters, it would be helpful if Native Instruments could provide a similar level of assistance or a direct contact to help resolve this issue promptly.

    Could you please update me on this request, or let me know if there’s another way to reach support?

  • PoorFellow
    PoorFellow Moderator Posts: 4,929 mod
    edited November 3
    https://community.native-instruments.com/discussion/comment/187687#Comment_187687

    I've been trying to get help with my subscription issue for the past two days but haven’t received a response.

    Could you please update me on this request, or let me know if there’s another way to reach support?

    It is unclear to me if you have opened a support ticket. But N.I. support does not work weekends so there will be no response to tickets in weekends. However there ought to be chat support for account issues at least on working days within normal N.I. work hours. Link to account support here.

    In case of you need further guidance : How to contact NI Support

    Also I will call for forum Customer Care to follow up on this Monday (could be later depending on work schedule). @Jeremy_NI , I don't know if you considers this a N.A. issue or an 'other' issue but could you please make sure that ZAN get's the subscription issue taken care of ?

    [EDIT:] ZAN opened another thread on same issue over here , that thread were closed by me. In that tread then ZAN also tells to have opened a ticket #4412232 .

  • ZAN
    ZAN Member Posts: 25 Member

    yeah! i did it but no replay!

  • ZAN
    ZAN Member Posts: 25 Member

    how long its been going to be 4 day! still they were chill in the weekend?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    edited November 4

    @ZAN You submitted your first request on Friday, our offices are closed on the weekend. My colleagues will get back to you, there is absolutely no need to create more requests, it does not make things faster, on the contrary. Thanks for your patience and understanding.

  • ZAN
    ZAN Member Posts: 25 Member

    Thank you for the recent information. and Thank god finally some solid answers In India, our weekends are limited to Saturday and Sunday. Currently, as per Google’s time for Native Instruments, based in Germany, it is Monday afternoon. Could you please let me know how much longer I should expect to wait for a response?

    I’m reaching out due to an outstanding payment matter, so I’d appreciate any assistance you can provide in resolving this promptly

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    https://community.native-instruments.com/discussion/comment/187857#Comment_187857

    Weekends are also Saturdays and Sundays. You submitted your request at 20:41 on Friday local time so out of the office hours, allow my colleagues to process the requests and they will get back to you, no worries.

  • ZAN
    ZAN Member Posts: 25 Member

    insted of message here! you can cross check by monday it self know?

  • antoniodominique
    antoniodominique Member Posts: 20 Member

    To upgrade your NI 360 plan, you can:

    1. Log in to your account
    2. Click Subscription
    3. Click the MANAGE MY SUBSCRIPTION tab
    4. Choose your plan
    5. Click Change my Subscription 

    You can upgrade, downgrade, or cancel your NI 360 subscription at any time while keeping access to your projects. 

  • ZAN
    ZAN Member Posts: 25 Member

    I noticed that my discussions were closed without my consent. I’d like to understand the reason behind this action and the specific rights or authority that granted you the ability to make this decision on my behalf. If there are guidelines or policies related to this, could you please provide them for reference?

    @ PoorFellow

  • ZAN
    ZAN Member Posts: 25 Member

    I noticed that my discussions were closed without my consent. I’d like to understand the reason behind this action and the specific rights or authority that granted you the ability to make this decision on my behalf. If there are guidelines or policies related to this, could you please provide them for reference?

    @ PoorFellow @Jeremy_NI

    Screenshot 2024-11-05 at 4.35.40 PM.png

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    edited November 5
    https://community.native-instruments.com/discussion/comment/188055#Comment_188055

    Do you mean the many threads you started on the forum about the exact same topic or the several support tickets you submitted for the exact same problem?

    If it's about the multiple posts in the forum, it's mostly common sense but if you need some clarification:

    You posted several times about the same issue, you received help on one of the threads so there is absolutely no reason or need for that. Please read our code of conduct:

    https://community.native-instruments.com/discussion/24/community-code-of-conduct-please-read-before-posting
    Screenshot 2024-11-05 at 12.28.30.png

    If it's about your support tickets, once an agent replied to one of the requests he closes the other ones since it's about the same issue. I hope this makes sense to you.

    Since your request requires access to your account and private data I invite you to continue the conversation with my colleagues. They replied to you yesterday, if you need any clarification get back to them. Again, we help users in this user forum but this is not a substitute for support.

  • ZAN
    ZAN Member Posts: 25 Member
    edited November 5

    brother I've been facing an issue with, I like to keep my Plus subscription and cancel my Essential subscription. Additionally, I’d like to request a refund for the cancellation of my Essential subscription. Could you please help me with this change and let me know the steps required ticket (#4411547) ticket (#4412768) ticket (#4412232)ticket (#4412059) and I've submitted multiple tickets but haven’t received a response for over four days. This is affecting my work, and I’m really hoping for an update soon. Could someone please look into this, until am going to post every where! which i already did it (FB,X,INSTA,)

    regarding a recent discussion I initiated here, which was unexpectedly closed without any response. It’s been four days, and I haven’t received an update. Given that platforms like Splice offer live tech support, I was hoping for similar responsiveness to help resolve this matter promptly. Could you please tell your works to provide an update on the status or advise on how I can get further assistance?

    Screenshot 2024-11-02 at 6.45.33 AM.png
    Screenshot 2024-11-02 at 6.45.55 AM.png


    Jeremy_NI

  • ZAN
    ZAN Member Posts: 25 Member

    I'm surprised and disappointed that there isn’t weekend support available for issues like mine. Having waited over four days without a response, it’s very challenging to keep my workflow going with this unresolved. At this point, I’m also wondering if I’ll be eligible for a refund? senice it going be five days tomorrow

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