I didnt get Komplete Select 15?!
I bought the NI a49 recently and it came with some software, yeah but not with komplete 15 selelct, but its says everywhere it is included. And yeah i registered my serial number and all that. Still have to buy the select version…
Best Answer
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@olli606 You should have received a voucher in your confirmation email, then you can choose to use this voucher with one of the Komplete Select flavours, Beats, Band, and Electronic. In any doubt always get in touch with our support here: https://bit.ly/n1orders
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Answers
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Have you checked Native Access?
Once your Select serial is registered - the "select" product series - based on which Select bundle you chose - should appear in NA.
VP
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i chose nothing, it didnt even ask, i could buy all 3 select versions of them but shouldnt i get one for free?
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Suggest you check your actual NI account and see what is registered - and not registered.
Any serials that come with the a49 should be listed there.
AND - when exactly did you buy your a49?
If it was before the K15 launch date (Sept 23, 2024) you may not actually get Komplete Select 15.
VP
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I have, the Keyboard is successfully listed there but nothing with select stuff, just the free kontakt start stuff
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I bought the NI a49 recently
Depending on when exactly that you bought the keyboard then you should have received either Komplete 14 Select or Komplete 15 Select. Since the Komplete 15 Select is split into three different versions then you in case of that then you should have had an email with instructions. In case of Komplete 14 Select then that ought to have been added to your account when you registered the hardware and listed as Komplete Select for hardware.
Please check your MY PRODUCTS, SERIALS, AND DOWNLOADS page for anything listed as Not registered and otherwise check all the emails that you got from N.I. for information on how to redeem Komplete Select and double check the email spam folder.
Also , Komplete Select does not show in Native Access other than by the products that it consists of.
If none of this helps then please contact either N.I. Account Support or N.I. Purchase Support and have them assist you. Please check the new KB article on how to get support !
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@olli606 You should have received a voucher in your confirmation email, then you can choose to use this voucher with one of the Komplete Select flavours, Beats, Band, and Electronic. In any doubt always get in touch with our support here: https://bit.ly/n1orders
1
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