Please read : how to get support !

PoorFellow

In case that you need more guidance contacting support then please read the : How to contact NI Support and How to get in touch with our Customer Care

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General intro : There is no phone support and you can not initiate support by writing an email address. For initiating support then you need to use the support web interface.

First login, then in lower right side of browser then click the chat icon if it did not open by itself.

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If confused by the chat-bot then :

Quote Jeremy_NI :

1. Start a new chat. (making sure you are logged in)
2. At some point write "contact support" or "talk to an agent"
3. If you use an adblocker make sure it's deactivated for our website.
4. Try with a different browser
5. Try private/incognito mode on your internet browser.

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In case of log-in problems : then please notice the "Cannot log-in ? Check out our : Account Login & Password Support" beneath the log-in on page.

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Website functionality : Should you have any webpage functionality issues then since functionality or lack of same could be a browser issue then also try another browser that you have not used before and with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser ,depending on what you do not usually use)

The suggested browsers are what I expect will work if having never been installed before on the computer and then used as is with no extensions and all cookies accepted.

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