How Does A Customer Get Help With NI

2»

Comments

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,401 mod

    @gberke There is a dedicated support secion on our website. We would not recommend to publish serials and your email address on a public space. Please get in touch with our installation specialists: https://bit.ly/NI_support_NA

  • Randomeddie
    Randomeddie Member Posts: 3 Newcomer

    They don't. NI doesn't care.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,401 mod

    @Randomeddie Well, they do but you jumped out of the conversation with our agent. You contacted us about this third party product, if I'm correct: https://audioplugin.deals/product/arp-2600-memory-moog-bundle-by-sounds-divine/

    Screenshot 2024-06-12 at 15.04.37.png

    As you can read on this third party manufacturer product page you need the full version of Kontakt to use these libraries. You don"t have the full version of Kontakt, only the free version that comes with Komplete Start. So please read the specifications of products before buying them and ask for a refund to this third party manufacturer.

  • Siddhartha Sharma
    Siddhartha Sharma Member Posts: 1 Newcomer

    I ma trying to get support from NI help chat but there is very slow to no response.

  • Laurence
    Laurence Member Posts: 3 Newcomer

    I am desperate. Kontakt 6 (full) crashes on Opening. I have a crashlog which I am asked to send. But, I can find nowhere to send it. I cannot open a chat site. Can anyone help, please? (I cannot find how to download the support tool. ??

  • Laurence
    Laurence Member Posts: 3 Newcomer

    … to put this simply: I have done everything recommended on the support site. I am told to send the crash log in. I know there is a support tool that I can access from the 'ticket email'. I have no ticket and no email. I have not been able to find an address to send one to - except for 'support@nativeinstruments.com' which sent an auto response telling me to go to the support pages. It had no link to the support tool. Will somebody from NI PLEASE tell me how to access the support toll that enables me (I believe) to send in the crash log! Thank you!

  • Laurence
    Laurence Member Posts: 3 Newcomer

    OK Simple solution … I installed the free Kontakt 8 Player through Native Access. Whatever was involved in the installation fixed the issue with Kontakt 6 full. I don 't understand, but …

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,401 mod
    https://community.native-instruments.com/discussion/comment/180604#Comment_180604

    There's a dedicated support, even a live chat. You need to be loogged in to your account to access it. Here's a little gif:

    how to get support.gif

This discussion has been closed.
Back To Top

Categories