Native Access for macOS keeps failing

PaleHaunt
PaleHaunt Member Posts: 3 Newcomer
in Native Access

Hey gang, so I am at a loss here… The Native Access 3.14.0 on macOS will NOT download anything. I have gone through all the steps, granted full access, turned off private relay. File Vault is off. Restarted the Mac after all this, still won't download. I'm pulling my hair out.

Please, oh PLEASE tell me there's a fix I am missing here.

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Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓

    Hello PaleHaunt, sorry for the issue.

    That's interesting that you are having this issue after updating the Native Access to the latest version.

    Can you please try to restart your computer and retry to download your products afterwards.

    If the issue persists, can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that issue as soon as possible.

    I hope this helps☺️

Answers

  • mykejb
    mykejb Moderator Posts: 1,747 mod

    What version of MacOS are you running? Do you get any error messages?

  • PaleHaunt
    PaleHaunt Member Posts: 3 Newcomer

    I am running Sonoma 14.5, and the only thing it won't do, is download anything at all.

  • PaleHaunt
    PaleHaunt Member Posts: 3 Newcomer

    The error message is "Download Failed" even for updates or new installs.

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓

    Hello PaleHaunt, sorry for the issue.

    That's interesting that you are having this issue after updating the Native Access to the latest version.

    Can you please try to restart your computer and retry to download your products afterwards.

    If the issue persists, can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that issue as soon as possible.

    I hope this helps☺️

  • Jason Milam
    Jason Milam Member Posts: 6 Newcomer

    I'm having the same issues with some of the software. Kontakt factory library 2, replica , prism, previews, Reaktor factory r2 all keep giving me a failed download message. tried everything I can think of. Customer service has been zero help.

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    https://community.native-instruments.com/discussion/comment/178829#Comment_178829

    Hello Jason Milam, have you tried turning off the Private Relay?

    Please make sure you are running Native Access 3.14.0 by either updating or downloading it from our website:

    Native Access 2

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    I hope this helps☺️

  • Jason Milam
    Jason Milam Member Posts: 6 Newcomer

    Yes private relay is off. I have tried just about everything I have found on the web and still can't seem to get it to work. I even had my MacBook looked at thinking maybe something was wrong there. I kinda feel ripped off. Spent a decent amount of money on this thing and customer service is not answering. You would figure a company like this would have better support for their product. The further I dig it seems I'm not the only one that has had problems. I was hoping the update 3.14.0 was going the solve the bugs but it didn't.

  • Jason Milam
    Jason Milam Member Posts: 6 Newcomer

    Its something with these specific programs. I purchased Alicia's electric keys and it downloaded just fine.

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod

    Hello Jason Milam, sorry for the issue

    If the issue persists, can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that issue, sending you the direct download link for the specific product, as soon as possible.

    I hope this helps☺️

  • Jason Milam
    Jason Milam Member Posts: 6 Newcomer

    so I have tried. And I feel like it’s just redirecting me to links that have people with similar issues. It doesn’t really lead me to customer care. I even tried emailing them directly and I got a response back saying I emailed the wrong department.

  • jacobw
    jacobw Member Posts: 1 Member

    The same problem here, downloading new Komplete 15 items fails giving a message that the download is queued. This is very disappointing 🙃. Kontakt 7 installed without problems on my Mac Studio, running Sonoma.

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    https://community.native-instruments.com/discussion/comment/179633#Comment_179633

    Hello Jason Milam, I saw that you opened the support for "info" which is the reason of that. I see that you are having "not enough disk space error" issue.

    The reason can be about the Native Access 2 itself, as the Native Access 2 is calculating and requesting more space than the actual library itself for the future updates.

    To solve this, you need to have the size of the full library available as free space to be able to start the update installation, despite most library updates only being somewhere around 50-500MB or direct download links for the affected products.

    So I created a support ticket for you adding your previous message and sent it to the related department, so our team will get back to you as soon as possible.

    I hope this helps☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    https://community.native-instruments.com/discussion/comment/179741#Comment_179741

    Hello jacobw, please create a support ticket or open a chat support from the link below so our team should help you sending the direct download link for the affected product.

    As it is queued, I assume the first product in the queue is being stucked installing, which will be resolved by sending the direct download link for the affected product. Therefore, please also provide our team a screenshot of your installation page in the support ticket so our team can help you easier and as soon as possible to solve that issue.

    I hope this helps☺️

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