No auto Mapping of my M32 knobs since the last KK update ?

guildem
guildem Member Posts: 14 Member
edited October 22 in Komplete Kontrol

After updating to the last Komplete Kontrol 3.3.0, I have no auto mapping of the knobs on Komplete Kontrol, and the Controller menu doesn't show my M32 anymore (visible but disabled). I rebooted my MacMini M2, but nothing changed. Reinstalling KK didn't change anything. Am I missing something ? All was working OTTB before the last update :/

Capture d’écran 2024-08-01 à 17.30.24.png

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Best Answers

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,398 mod
    Answer ✓

    We have yet to be able to reproduce the issue, rather frustratingly (I believe that what you're seeing is very real). I have an M32 and an SMK2 both working with KK3.3 on my computer, and other internal setups as well.

    Whilst we continue to diagnose, if it is in any way helpful, here is temporary access to the prior installers for KK 3.2.1:

    https://drive.google.com/drive/folders/1dRk62GOAX2tQGeTVOSpTiJKpmtDhesGP?usp=sharing

    Let us know if that resolves the issue temporarily. Thank you for your report and your patience.

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,398 mod
    Answer ✓

    What went wrong:

    • Komplete Kontrol 3.3.0 shipped on 2024-08-01.
    • Komplete Kontrol 3.3.0 broke connection for some A, M and S MK2 keyboards (MK3 was unaffected).

    Why it went wrong:

    • In certain circumstances, Komplete Kontrol 3.3.0 was inadvertently ignoring NIHardwareAgent, a service used by A/M/SMK2 keyboards.
    • This service handles Komplete Kontrol's NKS integration for those keyboards, thus causing a failure to connect for affected users.

    Severity and Symptoms:

    • The A/M/SMK2 keyboards for affected users would still have functioned as generic MIDI and DAW Controllers, but experienced a failure to connect to Komplete Kontrol 3.3.

    Please accept my sincere apologies for the incident.

    Komplete Kontrol 3.3 was in beta for weeks, and passed all of our own internal tests as well –both manual and automatic. The variable that had to exist for the above incident to be true didn't surface until we released en masse to a much larger audience.

    Solution:

    We deployed Komplete Kontrol 3.2.1 rollback installers via the Community Forum overnight, solving the issue for any user who we were able to reach and had prepared an email to send to all users today, had the issue not been properly solved.

    The good news is… Komplete Kontrol 3.3.1 contains a fix, has been deployed worldwide and should appear in your Native Access 2 accounts already, or within minutes.

«1

Answers

  • comone
    comone Member Posts: 11 Member

    Hi, me too my s49 mk2 keyboard is no longer detected in midi the plugs no longer appear on the screen and it's the same this morning it worked and after updating komplete kontrol nothing more so I uninstalled then reinstalled even the drivers but still nothing gets stuck! 😪

  • guildem
    guildem Member Posts: 14 Member

    Thanks for your answer, something's wrong with KK then. I hope someone from NI will be informed quickly.

    I also see another annoying behavior, if I set an instrument in KK, it shows its interface, and if I go on the browser and set another instrument, the sound is updated, but the interface isn't unless I close and open the plugin again. A bad and poorly tested update maybe ?

  • comone
    comone Member Posts: 11 Member

    I just downgraded an old version of komplete kontrol and it works fine again. How do I go back to just the previous version of komplete kontrol 3.2.1 because I reinstalled an older one?

    Ps: I just bought the keyboard I received it yesterday :I

  • comone
    comone Member Posts: 11 Member

    I just downgraded an old version of komplete kontrol and it works fine again. How do I go back to just the previous version of komplete kontrol 3.2.1 because I reinstalled an older one?

    Ps: I just bought the keyboard I received it yesterday :I

  • guildem
    guildem Member Posts: 14 Member

    I have no idea how to do that unfortunately. But I'm sure there is serious people on NI taking this "small" issues in consideration and fix this bug in hours :) Right NI ?

  • comone
    comone Member Posts: 11 Member

    Yes please because my project has become hell I had to downgrade to an old version of komplete kontrol (2.9.6) and what's more my keyboard is still not detected correctly in ableton live I no longer have access to the DAW transport controls.

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,398 mod

    @guildem what are your full system and environment variables?

    I ask because I am unable to reproduce the issue thus far, the Kontrol M32 is working well with KK 3.3 on my end.

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,398 mod

    @comone could you start a separate thread for the issue you're seeing? Thanks!

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,398 mod

    Also paging @Jeremy_NI to help with general Kontrol M32 connection and troubleshooting.

    Perhaps something became unchecked or un-configured?

    This was tested, and Kontrol M32 is fully functional for me with KK 3.3.

  • guildem
    guildem Member Posts: 14 Member
    https://community.native-instruments.com/discussion/comment/169692#Comment_169692

    How can I sens you those informations ? MacOS on a MacMini M2 Witt all updates done, KK updated to 3.3.0 from 3.2.1, nothing hacked un my mac, mac rebooted, KK reinstalled,... Of course the M32 works as a keyboard, ans I could map midi CC to KK, but that's not what I want. Browser button isn't enabled when I'm on KK, so this is a M32 detection issue I suppose.

  • guildem
    guildem Member Posts: 14 Member

    (unable to fix my post text, no edit button visible and "..." button shows nothing)

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,398 mod

    Could you provide a screenshot of the following?

    • Komplete Kontrol MIDI page in preferences
    • Audio MIDI Device Setup MIDI Studio (see reference image)
    Screenshot 2024-08-01 at 1.30.32 PM.png

  • guildem
    guildem Member Posts: 14 Member
    https://community.native-instruments.com/discussion/comment/169699#Comment_169699

    FYI I'm in France, so Audio Midi Device is in french. Is this what you want ?

    Capture d’écran 2024-08-01 à 19.38.10.png
    Capture d’écran 2024-08-01 à 19.38.53.png

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,398 mod

    Yes. Can you scroll up in the Komplete Kontrol Preference Panel and provide a new screenshot? I expect it to look like this:

    Screenshot 2024-08-01 at 1.42.15 PM.png

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,398 mod

    I should clarify - I am asking you to do this in the Komplete Kontrol standalone application.

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