NA show me 2 products with no name that I ca't install

oscaraullon · 2024-07-07T09:50:18+00:00

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Hi,

looked for this issue everywhere, I don't found a solution.

In a Clean installation (Lenovo T460 - i5 - 16Gb ram - Windows 11) KOMPLETE 14 STANDARD Upgrade for Collections DL edition.

Captura de pantalla 2024-07-07 112354.jpg

After install all, trying to install these products:

Captura de pantalla 2024-07-07 112441.jpg

Seems it's all OK, but I don't know why it shows me this.

Last version of NA.

Captura de pantalla 2024-07-07 112521.jpg

Thank you for your help.

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oscaraullon

Same problem installed on another laptop.

PoorFellow

https://community.native-instruments.com/discussion/32968/na-show-me-2-products-with-no-name-that-i-cat-install

Ir's related to Kontakt 5 and or Reaktor 5 and apparently also related to some bug in N.A. that will soon be fixed. Please check out this discussion : Native Access unknown item doesn't install .

Quote Sunborn , July 3 , 2024 : This is a known bug and the developers are aware of it. It will be solved most probably in the next NA update.
For now, just ignore it.

For the history, there are 2 "unnamed" items (if you see one or both, it depends on what other products you have), this one (the one that appears to you) is Kontakt 5 and the other is Reaktor 5.

oscaraullon

https://community.native-instruments.com/discussion/comment/164770#Comment_164770

Thank you very much. 🤗

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