Komplete 13 ultimate, can not find all plugins. Mac

I currently have Komplete thirteen ultimate but can't use them all because some of the plugins I can't seem to find on my Mac and I have tried contacting Native instruments to talk me through any solution but use get the usual screen shot and was that helpful, well no, and it's been ongoing for about six months.I suppose this is a CALL TO ANYONE WHO CAN HELP

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Komplete Ultimate

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Jeremy_NI

Please get in touch with our installation specialists: https://bit.ly/NI_support_NA

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BIF

Please give us examples of what you can't seem to find.
Please also give us a couple of examples of things that work fine.
Are they missing in standalone? Or in Komplete Kontrol? Or are they missing in your DAW?
What is your DAW and what version?
Also, what does Native Access tell you about these missing plugins?
What version of Native Access are you using? What version of Komplete Kontrol? Which Mac OS are you using?
What NI hardware to you use and what version? (example, Maschine, A61, S88 MK 3, other)
When did you install Komplete 13?
Did the missing plugins ever work, or is this something that just recently broke?

PoorFellow

https://community.native-instruments.com/discussion/28766/komplete-13-ultimate-can-not-find-all-plugins-mac

I have tried contacting Native instruments to talk me through any solution

If you are not very computer savvy then you might need the 'real world' assistance of someone more experienced. Nobody here can magically make your problem vanish. Also , as already asked by BIF , then the forum will need a lot more information to even try to assist !

Jeremy_NI

@Lee man Any update? Some people spent time trying to help. I see you contacted support some time ago but never got back to their first reply, if something that our support agents propose as a solution doesn't work, you need to tell them, so they can troubleshoot further.

Lee man

Thanks for reaching out to me. I really do need 'real world' assistance because I am not so computer savvy and I have tried the subjects listed in the support section many times trying to rectify the problem. I saw this as another way of connecting with someone who can help, I think that there maybe others in this situation who feel stuck and may abandon NI altogether if they can't find anyway out of there predicament. I have wanted to upgrade to unlimited 14 but I can't until this problem is fixed. I must say that Native Instruments have the best Hardware (I have two of your Keyboards) and software I have seen but have not been able to take advantage of them. It is difficult to get across the problems I'm having when you can't speak to someone

I have tried to put across the problems I'm having with screen shots of my Mac but this does not seem to help that's why I have turned to the community for help.

Screenshot 2024-04-11 at 22.57.14.png

Jeremy_NI

@Lee man Is it the same if you open Kontakt in standalone?

If you go to Native Access, these libraries that show with an exclamation mark here, do they show as installed? Do they have a little exclamation mark next to them, asking for repair?

Did you move files after installing your Kontakt libraries?

Lee man

In native access they show up as installed and about eleven have open beside them none of them say repair.

I have not knowingly moved any files but about six have shown up on launch pad on my Mac

Jeremy_NI

Please get in touch with our installation specialists: https://bit.ly/NI_support_NA

Lee man

Hi Jeremy I just purchased the collectors edition Komplete control failed to install man I need help here

Jeremy_NI

https://community.native-instruments.com/discussion/comment/159983#Comment_159983

Well, I posted the link to contact our installation support just above your post.

Lee man

yes that takes me to a page but where do I go from there?

Jeremy_NI

https://community.native-instruments.com/discussion/comment/160848#Comment_160848

You just need to scroll down and when you see this little box:

You click on it. Make sure you're logged in.

Lee man

No don't see any box saying need any help

Lee man

anyone else out there who can help ? I'm willing to pay

Jeremy_NI

https://community.native-instruments.com/discussion/comment/161234#Comment_161234

Please read and check the links and pages carefully. As we already said, you need to be logged in to your account.. Same principle, you need to scroll down, I made a little video, maybe that will help:

In the case where that wouldn't work, there is a link especially for that, it's also at the bottom of the page if you scroll down, I'm putting the link again here, just in case of:

https://support.native-instruments.com/hc/en-us/articles/360000427858-Account-Login-Password-Support-WIZARD

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