None of my products showing up in native access….

JSD_MCR · 2024-06-21T20:40:52+00:00

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Hi guys! Pls forgive me if this question has been answered before but I’m not seeing any of my products in native access using sonoma and m2max processor. Does that mean that non of them can be used with the latest Apple techology? I can’t even download to drivers for my machine mk3 which is a big loss. Any help much appreciated 🙏🏻💯

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PoorFellow

https://community.native-instruments.com/discussion/32384/none-of-my-products-showing-up-in-native-access

At the moment then you best bet is to try N.A: version 3.8.1 and then not let it update and also try the below :

Courtesy Mert_NI , 11 June , 2024 : N.A. 3.8.1 WIN , N.A. 3.8.1 MAC INTEL , N.A. 3.8.1 Mac AMR (M1/M2/M3)

Try Jeremy_NI's : Kontakt libraries go missing in Kontakt and Native Access.

else try the trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and all offending product XML)

If the above doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file.

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip

Otherwise if problem persists then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't
, that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

All comments

Vocalpoint

What products do you have and can you see them when you login to your actual NI Acct? (via browser)

JSD_MCR

All my products show up when I log into NI via web browser but don’t show up in native access at all.

Products include; Machine 2 for machine mk3 & library content, massive, fm8, monark, orchestral essentials, tons of expansions, and loads more bits and bobs

Vocalpoint

What account credentials are you using to sign into Native Access?

And what version of Native Access?

JSD_MCR

I’m using my account email and password as credentials…. Tried various versions of native access including the most up to date version and a few older ones. But nothing worked. Tried reinstalling multiple times too. By the end of a longgg evening some of the project were showing in the library however they had exclamation marks next to them and didn’t show in the “available” section and were uninstall-able. Mainly need my machine mk3 drivers and komplete 12 products as I’m running client work and many of the productions contain these.

PK The DJ

many of the productions contain these

Ah now there's some important information that you failed to mention in your first post.

Native Access has at some point been successfully installed, your products downloaded, and you've been using them without issue. Therefore they should continue to work regardless of what Native Access is currently doing.

Going by recent posts on here, it seems some people are under the impression that Native Access needs to be running every time they want to use a product.

JSD_MCR

No that is not the case…. Natives access has previously worked on my old machine yes. However this is my new machine m2max processor and I’m trying to migrate all of my work to the new machine as my old iMac is from 2012 and struggling.

Vocalpoint

https://community.native-instruments.com/discussion/comment/161193#Comment_161193

There is a number of permissions and access that must be granted to Native Access before anything will work on a Mac - especially with Sonoma.

Suggest you contact NI support on this one as it appears you have a situation beyond the scope of the forum assisting you.

PoorFellow

https://community.native-instruments.com/discussion/32384/none-of-my-products-showing-up-in-native-access

At the moment then you best bet is to try N.A: version 3.8.1 and then not let it update and also try the below :

Courtesy Mert_NI , 11 June , 2024 : N.A. 3.8.1 WIN , N.A. 3.8.1 MAC INTEL , N.A. 3.8.1 Mac AMR (M1/M2/M3)

Try Jeremy_NI's : Kontakt libraries go missing in Kontakt and Native Access.

If the above doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file.

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip

Otherwise if problem persists then please contact N.I. Native Access and Installation Support

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

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