Download speed is too slow

Our cases is just a tip of the iceberg. I do believe this happens all over the world. Though I downloaded nearly all Komplete Standard 14 instruments, FX etc., I still think that it's not the problem coming from either our IP, server or internet security, or a cable, you name it. That's the trick of customers service. Actually NO! I got a ticket of this case, so far no response from NI, no one contacts me. NO.

You need LUCK to deal with NI's server. That's it.

I've seen the same situation depending on the vendor of the plugin. For example the very last thing 8DIO tends to copy are the innumerable sample files which are all relatively small, but a HUGE number of them. They individually transfer quickly but the cost of creating multiple files adds up pretty quickly and takes a lot of resources from the system in large numbers. Most of the NI libraries are pretty reasonable, but they tend to download the samples first and seem to use a lot of threads to do it, but it all flows along pretty evenly.

Again it seem to me to be more related to that size of the library (including samples) and how each vendor packages their downloads more than anything else.

You got no one you can count on, dear
Not even your own "ROUTER", so get it while you can.

So for Native Access, they should consider to embed Janis Joplin's song their BGM on Downloads tab - "Try (a little bit harder)". Sure this will be more courageous for suffering customers.

I was talking about how they're arranged in the compressed file and the order in which they're expanded. You can watch this by monitoring the Performance Monitor activity while watching which files and libraries show up in the actual directories in File Manager. I could have been more explicit I suppose.

It has been mentioned in some other threads that the use of a VPN might help, especially for people in Hong Kong, Malaysia, Singapore, and similar locations.

I say try it, if you can. And see if that helps.

Furthermore, it seems to vary with the file. Some files, regardless of sizes, downloads fast. If it isn't, even a 50mb file will take forever.

You cannot continue to compare the infrastructures of Netflix and Amazon Prime (regardless of where your are in the world) with NI. NI has what appears to be a decent server infrastructure - but they cannot compete GB for GB with a world wide streaming platform.

Furthermore - you are not understanding network routing and a number of other technical reasons things are slow. Just because you have all these heavy weight players in Singapore - does not mean NI uses their routing. Maybe NI is restricting traffic from your area due to security or spamming or who knows what. Maybe the "next" hop or two AFTER your ISP is a slow T1 or T3 link. There is little anyone can do about that.

Finally - the Summer of Sound is on and NI servers are getting hammered. This alone will compromise bandwidth for everyone.

Again - some folks have no issues and others do. This is never a question of "fairness" to bandwidth allocation or a guarantee that if I am getting 800 MB/s downloads from NI right now here in Canada - you will get 800MB/s there in Singapore - each of us deals with a unique networking layout wherever we live in the world.

VP

It is weird today I downloaded Action String 2 it was downloaded like charm, however when start downloading "Symphony Series String Ensemble". it give estimation of 20 hours. this give indicator that issue from NI end, anyone have same issue that some libraries downloaded fast and others too slow?