Strange! My Kontakt needs to be activated!
This dialog box says my Kontakt needs to be activated. However, it had been activated before, and I have even used it for a long time! I don't know why it show this to me today.
OK, to activate Kontakt, I launch Native Access.
But, WHAT???
I have more than 8 products. So where are my other products? Even my Kontakt and Kontakt Palyer have vanished.
OK, whatever. Let's activate Kontakt first.
But where is the activate button?
I'm really hopeless!
😭😭😭
Best Answer
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It has automatically returned to normal now.
Maybe it's a mysterious occasional error…
Anyway, thank you all!
2
Answers
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Did you try inserting the serial number for Kontakt again?
You can find all your serials inside your account at the NI site by clicking on My Account symbol and then click My products and serials.
If this doesn't help, then wait for @Jeremy_NIto solve the issue, good sir.
He will help you in couple of days...
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Be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads), else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access
@Milos , I know that you are a kind soul that just wants to help but we first need to assist and it is not of much help to call on Jeremy_NI when so far he has not been on-line since May 8th .
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Wait...you are joking, right?
My bad....
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I'm not joking.😯
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It has automatically returned to normal now.
Maybe it's a mysterious occasional error…
Anyway, thank you all!
2 -
Thank you very much for your returning and giving feedback.
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I encountered the same situation!
Now I can't activate kontakt no matter what!
Strange!I have tried logging in to natvie acess again and restarting the computer, but nothing works.
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My kontakt returned to normal automatically the next day…
Maybe tomorrow your Kontakt will be OK too.：)
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If you have a specific problem with Native Access then my advice is to open a thread of your own in the appropriate Native Access sub-forum and give all necessary information including computer type , OS version , Native Access version , Kontakt version , and any other info that might be of help including error messages, an eventual screenshot of problem and what you have done to troubleshoot so far. Or alternatively contact N.I. Native Access and Installation Support right away instead.'
At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.
There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :
Please refer to the page : How to get in touch with our Customer Care
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Thank you.
I have resolved this issue by deleting NativeAccess.xml and restarting Native Access.
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Thank you for reporting back. Yes , the deleting the Native Access XML file advice posted in the above often helps 🙂
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I have the same problem, how can I solve it?
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Did you try the resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access
If that doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file.
It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.
In this example it is missing the Kontakt 7 entries, please try the following:
Delete the Native Access.xml in the following location and restart your computer and open NA
Windows: C:\Program Files\Common Files\Native Instruments\Service Center
Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center
Repeat until the missing products reappear/the products in demo recognise their activation again.
If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.
Otherwise then please contact N.I. Native Access and Installation Support
At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)
There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :
Please refer to the page : How to get in touch with our Customer Care
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