Native Access 3.10.3 not working

skuske
skuske Member Posts: 4 Newcomer
edited October 2024 in Native Access

I have now spend 18 hours (!) to get the latest version of NA (3.10.3) running on my Mac M1 with Sonoma installed. No luck.

It either gets stuck during 'Installing dependencies', or it cannot log in and I should contact support (which is impossible, because there's no way to contact support or to get beyond that stupid QA support bot.

So, I am now lost and cannot get back to work. I had an older copy of NA (v3.3.1) which just works fine, but once I exit that version, it installs the new one and everything starts all over again and the new version no longer works.

I have tried every suggested solution from the support docs on the web, deleted everything, cleaned up everything manually, restarted my machine x-times, reinstalled NA, nothing helps. All security and access settings are set, all components have full disc access, no luck. No VPN active.

Since v3.3.1 works just fine, this must be a bug in 3.10.3.

Can someone of the support team please let me know what to do to get everything running again. Also: please let me know how to contact support directly without any AI bot or whatever. Thanks.

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Comments

  • Maciej Repetowski
    Maciej Repetowski Member Posts: 681 Guru

    Do you have iCloud Relay switched on, by any chance?

  • skuske
    skuske Member Posts: 4 Newcomer

    No, iCloud Private-Relay is off.

  • skuske
    skuske Member Posts: 4 Newcomer

    Since I cannot work at all due to this issue, I spent another 4 hours now trying to get that fixed. No luck. NA hangs during 'Loading Products'.

    I re-installed NA about 50 times now, followed all (!) the suggestions from the support area, deleted all stuff manually, deleted the hidden files, uninstalled all (!!!) other applications, even tried on my new Laptop with a clean install of macOS: nothing helps.

    The current version of NA is buggy, please provide a solution or a working older version that does not require to update itself on the next start.

  • Maciej Repetowski
    Maciej Repetowski Member Posts: 681 Guru

    This is user forum, mate. You really need to contact NI support in regards of your problem.

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    https://community.native-instruments.com/discussion/comment/154289#Comment_154289

    please provide a solution or a working older version that does not require to update itself on the next start.

    I have this link but it will still auto update if you let it : NATIVE ACCESS 3.8.0 (in case of a download problem then try log in to Google),

    Otherwise then please contact N.I. Native Access and Installation Support

    At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

    There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

    Please refer to the page : How to get in touch with our Customer Care

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