Komplete Start won't download

Rich Bitting
Rich Bitting Member Posts: 5 Newcomer
edited October 2024 in Komplete General

Using Native Access, Complete Start Ques but fails to download. I'm on a MaxMini M2Pro running Sonoma. I need Kontakt to play Spitfire samples. Any suggestions?

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  • PoorFellow
    PoorFellow Moderator Posts: 5,482 mod
    https://community.native-instruments.com/discussion/29792/komplete-start-wont-download

    Complete Start Ques but fails to download

    What is exact error given ? (or screenshot of error)

  • Rich Bitting
    Rich Bitting Member Posts: 5 Newcomer

    Komplete Start

    The error message says, "download failed.'

  • PoorFellow
    PoorFellow Moderator Posts: 5,482 mod
    https://community.native-instruments.com/discussion/comment/152012#Comment_152012

    That error is often contributed to that Private Relay is turned on : Native Access Error Message: "Download failed" (macOS)

    Other typical sources of errors can be that people have not given full disk access to ALL NI apps including NTKDaemon , How to Enable Full Disk Access on macOS , or are using wrong disk format , Notes on Network Drives and Disk Formats

    Also you must have sufficient space on both Download destination , System drive for temp files and on Content drive. (that includes making sure that space is not taken by hidden snapshots or for other reasons)

    There are a number of other reasons why downloading can fail but they will often five other errors.

  • Rich Bitting
    Rich Bitting Member Posts: 5 Newcomer

    Thanks for your answers. Private Relay was off. I have most of a TB on my drive. I am running Mac OS14. However, I've been told it is supported. I went ahead and purchased Kontakt7. I received a purchase receipt indicating I would receive an email with a download link. That was yesterday. I have not yet received a link. I've contacted NI, but thus far, there has been no response.

  • PoorFellow
    PoorFellow Moderator Posts: 5,482 mod
    edited May 2024
    https://community.native-instruments.com/discussion/comment/152154#Comment_152154

    I am running Mac OS14. However, I've been told it is supported.

    Many people here use Sonoma with few or no problems.

    I went ahead and purchased Kontakt7. I received a purchase receipt indicating I would receive an email with a download link. That was yesterday. I have not yet received a link. I've contacted NI, but thus far, there has been no response.

    Procedure is check spam folder for emails. As far as I know then you should not receive a download link, what you should get is a serial to enter into Native Access in lower left of app. But try checking the MY PRODUCTS, SERIALS, AND DOWNLOADS page , and see if the Kontakt 7 is listed as Not registered , if it is then copy serial and enter into N.A. add serial. That should allow download via N.A. when you get it to work of course. Else you can download KONTAKT 7.9.0 PC & Mac via the link. In case of problem downloading then try log in to Google to see if that helps. If there continue to be problems with the Kontakt 7 purchase then contact either N.I. Purchase Support or N.I. Account Support , both ought to have chat support in day time. (if you already opened a ticket then wait for response to that , if more than a week pass the update ticket)

    As for your N.A. problems then I am unsure if you checked all the above from my previous post but if you did and if you did not open a support ticket on that then do so if nothing helps and problem persists.

    N.I. Native Access and Installation Support

    At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

    There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

    Please refer to the page : How to get in touch with our Customer Care

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod
    Answer ✓

    @Rich Bitting It looks like my colleagues from support fixed the issue.

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