I can't transfer my Maschine MK3 license for I only transferred it in within the past 60 days

segalm01
segalm01 Member Posts: 3 Newcomer
edited October 2024 in Social Club

The NI support page says that one can't transfer a license tpo someon elese iwthin 60 days. However, the help support says click this link to contact support and request the transfer but the link does not work. There is absolutely no method to contact support. What do I do?

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 5,464 mod
    https://community.native-instruments.com/discussion/29325/i-cant-transfer-my-maschine-mk3-license-for-i-only-transferred-it-in-within-the-past-60-days

    You just need to contact N.I. Account Support (click through make the right choices to open a ticket)

    Please refer to the : How to get in touch with our Customer Care or read my Support page functionality changes post here !

  • segalm01
    segalm01 Member Posts: 3 Newcomer

    Hi, thanks but none of what you suggest enables me to raise a support ticket, all links, however approached, eventually end up back at my product page where it says my license is not transferable.

    This is Very frustrating..

    I do need a resolution that works...🙂

  • PoorFellow
    PoorFellow Moderator Posts: 5,464 mod
    edited April 2024
    https://community.native-instruments.com/discussion/comment/149880#Comment_149880

    I do need a resolution that works

    The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

    Scroll down to bottom of page N.I. Account Support and log in !

    Then click the Contact support !

    Then again click the Contact N.I. support that shows !

    1: Do you need help with the activation or installation of a product?
    NO

    2: Is your question about License Transfers / 2nd hand purchases?This question is required.
    YES

    3: We have collected all info around 2nd hand purchases in this overview.
    That doesn't help !

    4: OK. Are you a buyer or seller
    Seller

    5: Have you already requested a License Transfer
    YES (you tried but failed)

    6 : Ok, so something went wrong with your transfer request.
    Do you want to sell hardware or software
    Hardware

    7 : Important: If you want to sell MK2 / MK3 hardware, please only request a License Transfer for the hardware serial number!
    OK

    8 : Some licenses are not transferable
    I still want to contact support

    Please click Continue and don't forget to send us the serials you want to sell!
    Continue

    9 : OK! Let's gather some information specific to your issue.
    This is the opening of your ticket described in ONE line so INCLUDE the SERIAL , then OK to open ticket !

    In the future the please understand that you yourself can click back (UP) on the arrows to the right to select other answers that will allow you to open a ticket. It is extremely time consuming to not only have to click through it all but also have to copy everything to here and to explain it all ! (I can not even just copy and paste this in case there are made changes to the support system that I will be unaware of , I will at least have to compare text with support interface every time !) (I am just another user here made Moderator !)

  • segalm01
    segalm01 Member Posts: 3 Newcomer

    Thank you for upur prompt replies.

    That's Much clearer now.

    However. All was correct until the final step 9 in your process. The system after step 8 just said thank you and we will raise a ticket and we will be in contact. It never asked for any serial number information.

    I suppose I'll now get an email asking for the information.

  • PoorFellow
    PoorFellow Moderator Posts: 5,464 mod
    edited April 2024
    https://community.native-instruments.com/discussion/comment/149896#Comment_149896

    It never asked for any serial number information.

    I think that you have had a mishap of some kind or maybe gave a wrong click somewhere !

    If you did not include the serial when opening the ticket as instructed then you will have to respond to the confirmation email and add the serial information to the ticket !

    After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response ! Also N.I. support do not work in the weekend !

    Have a very nice/ day/evening ! 🙂

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