Native Access Version 3.10.3 (current version) 2024-04-19 = "ZERO ACCESS!"

245

Comments

  • JanoschSimon
    JanoschSimon Member Posts: 9 Newcomer

    Windows 11 same problem shows me that non of my libraries is installed. but when i start kontak 7 or komplete kontroll all my stuff is there.... hopefully native access gets an upate soon!

    Btw when trying to sent a ticket that dont work either (page not found) seems there is someting very much wrong!

  • PoorFellow
    PoorFellow Moderator Posts: 4,506 mod
    https://community.native-instruments.com/discussion/comment/148605#Comment_148605

    There has just been introduced chat support for Native Access assistance (at least daytime on normal work days) :

    Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

    Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !

  • Freddie Star
    Freddie Star Member Posts: 24 Member

    I hope you NI takes this seriously and try to fix this today!

    Native Access 09.png

    1. I have tried different approaches to fix this. I have uninstalled with diagnostic un-install tool, and made registrant cleaner and made a refresh install. Didn't fix it! -----> Advanced Uninstaller PRO
    2. I have also tried all kinds of system settings "run program as administrator" etc. Didn't fix it!
    3. I have also forced the program Native Access and NTKDeamon not been scanned with Antivirus program or firewall protection. Didn't fix it!
    4. I have my computer setup as administrator account globally already so all programs and system runs as administrator as default so that's not the issue.
    5. Sometime after reboot of the computer you get into Native Access once. Then if you close it and try to start Native Access again a second time it continue with its loading cycle, Login, error messages and endless failures "Loading..." until it close itself. You never get back in again.

    This is not acceptable for a big company as Native Instruments!

    Native Access access once 01.png
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    Native Access 03.png
    Native Access 09.png


  • _Stevie_
    _Stevie_ Member Posts: 29 Member

    100% the same behavior here (Windows 11).

  • JanoschSimon
    JanoschSimon Member Posts: 9 Newcomer
    https://community.native-instruments.com/discussion/comment/148701#Comment_148701

    yeah i tried the chat support sadly was totaly useless he / it just pointet me to the faq no real help sadly :(

  • PoorFellow
    PoorFellow Moderator Posts: 4,506 mod
    edited April 22
    https://community.native-instruments.com/discussion/comment/148780#Comment_148780

    Please refer to the : How to get in touch with our Customer Care or read my Support page functionality changes post here !

    Click through until that you reach the Talk to a support agent (go back and try again and change answer if necessary ! )

    image.png


  • JanoschSimon
    JanoschSimon Member Posts: 9 Newcomer
    https://community.native-instruments.com/discussion/comment/148701#Comment_148701

    yeah i tried the chat support sadly was sadly useless. he / it just pointed me to the FAQ. cheers Janosch

  • PoorFellow
    PoorFellow Moderator Posts: 4,506 mod
    edited April 22
    https://community.native-instruments.com/discussion/comment/148791#Comment_148791

    Again ! : you have to click through until that you reach the Talk to a support agent (go back and try again and change answer if necessary ! Also you must be logged in ! I have tested the interface and it works fine ! If suggested answers do not help then just select that as answer (NO)(it did not help)


    image.png


  • PoorFellow
    PoorFellow Moderator Posts: 4,506 mod
    https://community.native-instruments.com/discussion/comment/148791#Comment_148791

    Perhaps the problem is that you do not read the advice pages referred to ? , in the above I referred you to read my Support page functionality changes post There it clearly says ! : then first check the Popular Topics , Related Articles and the visit 'Online Community' to see if there is any answer to your question ! and if it doesn't help then scroll down the page and then notice little blue box down in the right corner of interface this is the new interface in the works ! So you have to click on that !

  • BIF
    BIF Member Posts: 956 Guru

    Folks, @PoorFellow is going far far over and above the call of duty to try to help us. He even provides some of his own helpful documentation on how to get results from Native Instruments. As a person who's not even an employee of NI, he isn't compensated in any way for all of his efforts.

    He doesn't even require us to thank him (although that would be nice and we should all do so), but at a very bare minimum, if you are having troubles and he posts you some links, I would highly recommend that you at least go there and see what he has documented! That's the least you can do to help NI (and us here) to help you.

    Yes, NA has some issues, and that was confirmed by @Hayo_NI last week. If you can't be patient while the support team works through these issues, then at least make use of all the free and helpful things people have made available. Don't just say "I did that" when you didn't even go to the link that Poorfellow (or somebody else) gave to you.

    Thanks for listening, and have a nice week!

  • BIF
    BIF Member Posts: 956 Guru
    https://community.native-instruments.com/discussion/comment/148447#Comment_148447

    This is an example of what I'm on about. It's not helpful! If you have a specific issue that you can document, then of course please do so. But to say "stop fixing problems, you only make things worse", that's grossly impolite and very unfair. We should all try to be nice and we should all try to help each other.

  • BIF
    BIF Member Posts: 956 Guru
    edited April 22
    https://community.native-instruments.com/discussion/comment/148710#Comment_148710

    Another example. OF COURSE THEY ARE TRYING TO FIX IT! Nobody at NI wants this mess to be the drama of the day. Of course they are trying to fix it. We need to give them time and we need to take a break from writing angry forum post after angry forum post. You're upset. We know that. Document it and open a ticket. And try to be patient.

    Again, thanks for listening.

  • Apogeo
    Apogeo Member Posts: 2 Newcomer
    https://community.native-instruments.com/discussion/comment/148254#Comment_148254

    in the previous post I neglected to specify the operating system and hardware: MACOS SONOMA 14.4.1. Macbook Pro MAX

    Silicon, if it helps

    I solved it momentarily by recovering from the backup

    the old Native Access 3.9 via Time Machine and with this version it works perfectly but you have to block the application so that it is not updated since it then forces you to update to the most recent non-working version...

  • christophertmusic
    christophertmusic Member Posts: 9 Member
    edited April 22

    Isn't it interesting how all this appears to have followed the new 'ad-bloated' NA application updates. Perhaps, develop a standard Content and License Manager, instead of letting your Marketing Team loose on decision making, which results in shoving ads down everyones throats and breaking, otherwise working applications.

    I have also noticed since these updates that when using the 'Relocate All' option, I get a list that includes plugins from Waves, that are clearly not NI products or third-party Kontakt ones. It appears to be seeing NKS-enabled plugins as content to relocate too.


    Image attached

    Screenshot 2024-04-22 at 19.37.31.png
    Screenshot 2024-04-22 at 19.39.21.png


  • mykejb
    mykejb Moderator Posts: 1,694 mod

    That's a known bug that I reported when it first came out and I had a few hundred "broken" products after moving one N library. It seems that all third party products (Waves, Arturia etc) are shown as broken. If you relocate the ones that are actually in the wrong place you should be ok.

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