Cannot log into Native access App

Vjay · 2024-02-07T12:16:40+00:00

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Hello

I am able to log into your web site and unable to log into your Mac App ? I am using the same password that i use for your web site.

I would appreciate if you can send me a link to rest the password for Mac App.

Thank you. Have a nice day

Regards

Vijay

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lord-carlos

Go to https://www.native-instruments.com/ Top right on the small person, login, and then on "forgot password"

Andreas_NI

Hi Vijay

thank you for getting in touch.

I am sorry to hear that you are experiencing difficulties.

Do you actually get the message "Unable to login"?

If you do, please delete your version of Native Access and install the latest version from here

https://www.native-instruments.com/en/specials/native-access-2/

That should solve the issue for you

Vjay

Hello

I have already downloaded the latest version and installed. As I mentioned earlier, I can log in to your web page and cannot enter your app page where it asks me to log in again and says password is incorrect !!!!

Regards

Vijay

Vjay

Hello

Thank you for your super quick reply. Will try what you say and revert once I get on the system.

Regards

Vijay

Vjay

Hello

Thank you bro .. problem resolved. Thanks a ton.

Have a nice day

Regards

Vijay

gr8sk8r

I am having the same issue BUT mine is not resolved....what next?

PoorFellow

https://community.native-instruments.com/discussion/comment/147675#Comment_147675

N.I. have decided to offer chat support Native Access , at least within normal work hours !

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the : How to get in touch with our Customer Care or read my Support page functionality changes post here !

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