Native Access Error Message: Downloading (Product) failed: could not create new file or truncate e

davidchoimusic · March 7

Screenshot 2024-03-06 at 11.16.59 PM.png

Native Access Error Message: Downloading (*Product*) failed: could not create new file or truncate existing file

I'm on an M2 / Ventura. I've gone to the knowledge base and my folders look right. I didn't touch anything and I've already downloaded about 25% of the libraries.

Screenshot 2024-03-06 at 11.19.04 PM.png

Downloads and Content folders are on a 4TB external USB 3 APFS formatted drive.

Any help would be appreciated!

davidchoimusic · March 7

Fixed it. I guess it was a bug.

Native Access -> Preferences -> click Restore Defaults -> restart Native Access -> re-assign folders back to what they were before -> restart.

After that, downloads resumed.

Thanks everyone!

davidchoimusic · March 7

PS, all libraries I try to install are giving me the same error.

DunedinDragon · March 7

What version of Native Access are you using?

davidchoimusic · March 7

https://community.native-instruments.com/discussion/comment/138605#Comment_138605

Version 3.9.0 (329b868 / 1.16.0.0)

reffahcs · March 7

https://community.native-instruments.com/discussion/27446/native-access-error-message-downloading-product-failed-could-not-create-new-file-or-truncate-e

Did you buy your drive is a complete external drive did you buy a USB-3 enclosure and put an NVMe in it?

davidchoimusic · March 7

https://community.native-instruments.com/discussion/comment/138797#Comment_138797

Yep, I put an NVMe in a USB-3 enclosure (set up only a few days ago)

reffahcs · March 7

I'm inclined to think that it might be an issue with your drive enclosure or possibly your NVMe drive itself. I've not heard good things about USB-3 drives on a Mac.

You could run some tests by copying over a large file if you have something that's a few GB. Or you could run dd from the terminal using "dd if=/dev/urandom of=/your_ssd_location/test.img ******=15M count=1000" and watch for any errors.

davidchoimusic · March 7

Thanks for the reply.

If the sounds that I've already downloaded are currently working (my Pro Tools is able to read), and I can move files between the drive from system to external that has the libraries, then could the problem still lie with the drive?

davidchoimusic · March 7

Fixed it. I guess it was a bug.

Native Access -> Preferences -> click Restore Defaults -> restart Native Access -> re-assign folders back to what they were before -> restart.

After that, downloads resumed.

Thanks everyone!

Onespin · April 30

the "Best Answer" worked for me even though I manually sorted stuff ouy

t to start with which didnt work the restore defaults in native access seems to be the solution.

Native Access Error Message: Downloading (Product) failed: could not create new file or truncate e

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