Second hand license transfer

Vinniesta · December 2023

How does this work I purchased for my son but guy I bought off does not have any transferable license - all say non transferable - how do I get this to work can I purchase the software and connect it to the hardware - I have spent hours trying to figure this out - can somebody please contact me - is there no phone number!!!!!

MyStudioOne · December 2023

Do you really think titling your question "******?" is going to motivate anyone here to help you?

So you bought a used license and now the seller is saying he has no license to give you? And what did you buy?

Monochrome · December 2023

Check this thread: All you need to know about License Transfer 📚

There can be a multitude of reasons as to why a license is non-transferable:

https://support.native-instruments.com/hc/en-us/articles/360001024029-License-Transfer-Why-Is-My-Product-Not-Transferable-

It's probably best to contact NI's customer support to sort this out, as we can't really help you:

https://support.native-instruments.com/hc/en-us/categories/360000053657-Purchase-Account

Vinniesta · December 2023

https://community.native-instruments.com/discussion/comment/120480#Comment_120480

Hi, No he has software, but it says not transferable. I bought a Traktor Kontrol S2 and apoligies for the W.. however, it is very frustrating dealing with big tech companies who presume everyone has a tech ability (no phone number for customer care is not very incusive) sorry if I caused offence it was directed at the company.

Appreciate your assistance

Vinniesta · December 2023

https://community.native-instruments.com/discussion/comment/120490#Comment_120490

Hi I have done this so hopefully they get back to me soon 🙂

Matt_NI · December 2023

@Vinniesta What hardware did you buy exactly? Your ticket doesn't specify what you got and we would need to know which version you got exactly with its version : MK1, MK2 or MK3.

If you got the hardware but no software, you can also buy it on the website but watch out for the requirements : https://www.native-instruments.com/en/pricing/traktor-pro-3/

Monochrome · December 2023

Both Komplete Start and Traktor DJ 2 are free software, so that's likely why it says "Not transferable" there.

MyStudioOne · December 2023

Yes, what you want is free but you need to set up an Native Access account on the host computer. Link here:

Bundles : Komplete Start : Get Komplete Start | Komplete (native-instruments.com)

Set account link and link to free software you are after...

Cheers.

Second hand license transfer

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