Maschine MK3 offer for CyberSeason out of stock

Yes , that is correct. You will see it confirmed at the Thomann site : https://www.thomann.de/intl/native_instruments_maschine_mk3_black.htm (Some dealers may add extra to the deal such as Thomann at the moment adding the "Including Arturia Analog Lab Intro" but that part is dealer specific)

But any new purchase, within the period of the offer, of a new Maschine from an authorized dealer on-line or off-line ought to qualify in the same manner as if buying directly from N.I. as long as the hardware are registered within validity period of the offer !

(I do neither work for N.I. nor for Thomann and I am not an affiliate either and any opinions expressed here are my own !)

Hello Pal ,

It certainly is easy to become confused these days with all the tech and stuff and it does not become any easier if there is no help to get from seller. Luckily then you found your way here. I can not promise you to be able to solve all of your problems in a jiffy but I will try to guide you as best I can without having ever owned a Maschine myself.

First of all then there appear to be some confusion about what it is that you have actually bought ! And from what I can read then as per standard then Maschine+ comes with the following : A dedicated package of 18 synths and sampled instruments, 37 effects, and 8 Expansions (including 2 of your own choosing) that all work seamlessly in standalone mode.

But because there is a sale then your purchase also "Includes 12 free Expansions during Cyber Season." (and the '12 free Expansions' ought to be on top of the other). The free stuff comes per voucher per email after you have been registering the hardware , and yes , the reason for your confusion is that you need to register the hardware serial in the Native Access client. If you do not get your vouchers , including in spam folder , then contact support ,the same goes if vouchers do not work in the on-line shop or if the serials do not work in the N.A. client ! (All downloads are done using Native Access and your personal downloads do not appear until registered in Native Access)(meaning that any product serial that you get, including the hardware, needs to be added in the N.A. client to add to account. After have been added in the N.A. app it will appear on account as registered !)

Now here is the real problem , quote (you referring to Native Access) : "but that will not work on my desktop (system: Windows 10) no matter how hard I try.".

Alas a diverse number of problems has been seen with respect to getting the Native Access to run/install correctly. However , I am using Windows 10 , 64 Bit myself and have no problem so Native Access in principle should be able to run alright on your OS. You call yourself 'old timer', so I do not know if you are maybe not very computer savvy , but even the savvy have trouble in-between. But the general problem with Native Access problems is that it will take some doing. The standard troubleshooting advice is here :

Native Access Error: "Unable to log in" : https://support.native-instruments.com/hc/en-us/articles/13415633434269-Native-Access-Error-Unable-to-log-in-

Native Access Error Messages & Solutions :  https://support.native-instruments.com/hc/en-us/articles/9208967521181-Native-Access-Error-Messages-Solutions

But in the end then you might have to get N.I. support to help you : Install support is here : http://bit.ly/NIsupport_install (there is a sale so support is slow as molasses in the winter but if you do not get any response within a week then start to politely yanking their chain !)

Good luck

P.S.

A very general trouble shooting step would be to uninstall anything Native Access and NTKDaemon using the Windows uninstall and the reg tool found here : Fixing Software Update Installation Issues (Windows) and then make sure that every trace of Native Access and NTKDaemon are removed from both Windows registry and from hard drive. And then make sure that no trace are found of same running neither as process nor service after a reboot , then turn off Windows third party program install protection if on and turn off AV and then run the newest Native Access installer as an Admin ! And then in case of problem also always try to start the Native Access client as an Admin !

P.S. 2 , here is some help links for when you got the N.A. client up and running :

Featured Videos (down the page) : https://support.native-instruments.com/hc/en-us/sections/360000091558

MASCHINE 'Trutorials' : https://www.native-instruments.com/en/specials/maschine-trutorials/

Native Instruments online manuals : https://www.native-instruments.com/en/online-manuals/

Thank you for the kind feedback.

The advice in my first P.S. in my first response to you have a rather good chance of working. And by the way , I hope that you did not feel like I were belittling you with respect to the 'old timer' (I am no young kid myself 😉) and I have no doubt that you are good at a lot of things music that I don't know the first thing about. It's just not all people have had equal interest in computer tinkering. So it's hard to know your exact level or skill set. And when people refer to themselves as old timers with respect to computers then it's often a sign that they do not feel very comfortable having to solve problems on their computer..

Anyway , since it did not occur to me to write about it earlier then I will give you my standard advice with respect to computer tinkering !

When in doubt then always manually make a new Windows restore point and if you want to be really sure of being able to revert your actions then take a full image based system drive backup using a backup tool such as e.g. the free Paragon Backup & Recovery Community Edition ! To be absolutely safe then always use a recognized backup solution, such as referred to, to make a full system drive backup to another drive and as a matter of principle also always have a tested as working Recovery boot media at hand ! (If you later want a paid version then this is that)

The above advice is meant for everybody but is especially good for people that are afraid of messing up if trying to solve a problem. If you are to acquire on single compute skill then that is the best skill to acquire ! The ability to know how to take a full image based system drive backup and how to reload an OS from backup ! It's also nice to be able to use file backup utilities but system backups are the most desired skill !

So in short , if you know how to make and use system backups , then you can get rid of a lot of self-doubt and relax more because then as long as you don't completely screw up the hardware or BIOS settings on computer (don't mess with BIOS settings you do not understand !) then you can always just reload your system from a backup. It even released my mother from her fear of ruining her computer. After I setup her computer I took a backup and told her that anything she did to her Windows could easily be fixed in a short time by reloading from the backup. So backups are the way to go if you are afraid of tinkering... You just need to understand that stuff on drives not backed up are , well , not included in your backup !

Oh ! , by the way , I just received some N.I. hardware myself , and it appear as if N.I. are making a policy change so that sometimes serials do not always come per email but appear listed as serials NOT registered on your account page , so always also check that if you are missing anything ! https://www.native-instruments.com/en/my-account/my-products-serials-downloads/

First you check your email spam folder , then you check it again , then you re-read any emails that you may have received in connection with the order to make sure that there were not a code written in one of them longer down in the email.

Then if you are absolutely sure that you have not received the voucher code then you contact account and registration support and politely ask them to fix the issue ! Please notice that response time may be up to seven work days to get a response because of the ongoing sale ! If no response after the seven days then politely update your ticket !