KOMPLETE 14 COLLECTORS EDITION (Missing Base Product?)

Sorry to learn about all your troubles of which you appear to have had more than your fair share of.

From the point of view of another user such as myself then it is actually rather hard to ascertain the chain of event , I mean if you bought a wrong product to start with or if you were sent a non working serial. Procedure is that you buy the product and get sent the serial in an email and then log into the proper account in Native Access and then add the serial in Native Access to add the serial to the account in question. (the one that you are logged into in Native Access). Also , though you post a lot of documentation about purchases then in none of the above did you actually write any information about which Komplete version and version number that you already had on the account in question , making it that much harder to form any actual opinion or to even try to give proper advice or than general advice.

Me writing that : "you can even get a full version of that (NOT an upgrade) for $900 at the sale !" were not meant as an instruction , I were merely informing you since you are spending so much money. If you already have a Standard version or better of a Komplete version between 8 and 14 then you will have some kind of direct upgrade path or update version path to Komplete 14 Collectors edition without having to buy a full version. For info about that then check the price section of the compare page. Of course, if you prefer you can also just buy a full (non-upgrade and non-update) version of Komplete 14 Collectors Edition and then sell the Komplete that you already have if you prefer. Then your K14 CE stands alone as building block for future purchases if you want to part with anything old version..

As for the Demo products showing then that can also happen by errors ! e.g. https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access or https://support.native-instruments.com/hc/en-us/articles/360018951397-My-Updated-NI-Product-Opens-as-a-Demo-in-My-DAW-Windows-

But I see that Jeremy_NI just arrived on site this very moment so let us hope that he can get you sorted.

Best wishes and best of luck..

User also bought two versions of Komplete and needs to have refunded at least one of the purchases.

Quote : "Then I reached out to Native Instrument support and nothing for days. Multiple emails. Then I thought maybe I should but the full version NOT in parts. I spent another $800 AND SAME ERROR. Now I am out $1,600 and Native is NOT responding to me." (Ref. : https://community.native-instruments.com/discussion/18790/komplete-14-collectors-edition-missing-base-product)

For whatever reason then Jeremy has not accelerated your case as he is usually able to do (and what I expected him to do considering the issues). And I myself am just another user here with neither say nor sway. And as you noticed earlier then I did try to call for Jeremy again without further result. Jeremy most likely is not back until tomorrow but if you do neither receive any response from Jeremy nor from support some time tomorrow then try writing Jeremy a PM. (just click his name and then select Message in the top right of the window). As for getting 'free stuff' because of experience then please don't hold your breath while waiting for that. Also in the case that any voucher were given then as a rule you can not use any voucher for anything already discounted.

I am sorry for your situation , but while trying to help as best I can then I am more or less a bystander in a situation like this because all I have to offer is advice like this and to call for Jeremy which I already did !

Best of luck !