Native Access ignoring new installation path

crojar · 2023-11-19T18:00:04+00:00

There was an error rendering this rich post.

I was using an external hd (E:) but i removed it. Im trying to reinstall everything to the default storage location on my main hd (C:) but i get "installation failed: invalid location" because NativeAccess wants to use the old path to a drive that doesnt exist. It let me reinstall some stuff but not all. Any thoughts?

Find more posts tagged with

Accepted answers

All comments

reffahcs

https://community.native-instruments.com/discussion/18818/native-access-ignoring-new-installation-path

When the error pops up with the installation path, what happens when you change it to the correct location?

crojar

It wont let me. It just gives this popup.

Frenchtrader101

I have the same issues with 2 of my libraries. Waiting for Native Instrument support to get back to me with a solution.

I will keep you updated

crojar

It's so weird. Doesn't make any sense. I've never seen this before. Thanks for the reply! Looking forward to hearing the fix.

reffahcs

https://community.native-instruments.com/discussion/comment/108759#Comment_108759

People have the same issue on MacOS. The problem seems to be that NA keeps a list of locations for installed items, so changing the content location only changes the location for new items. I'm not sure why they chose this behavior, possibly trying to avoid multiple installations of the same product, who knows?

If you haven't already tried uninstalling NA itself and reinstalling it, I would give that a shot. Otherwise hopefully someone from the PC side can point you to the location of the file that needs to be deleted to clear out the previous locations.

red_nick

Maybe try editing HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments\INSTRUMENT NAME\ContentDir in regedit?

crojar

https://community.native-instruments.com/discussion/comment/108781#Comment_108781

I've actually unistalled/reinstalled several times. It always remembers the old path.

J3uddha

Had this exact same issue.

I'm not sure what the windows equivalent is, but you need to find the file which remembers the old outdated path information for your libraries. You can try doing an advanced search for the library name inside your system folders and lookup the file types you find on google.

I fixed my issue by deleting the .plist files for my missing libraries. On a mac, you can find them in Macintosh HD -> Library -> Preferences -> com.native-instruments.[library-name].plist.

For example: com.native-instruments.Battery 4.plist

This should remove the "broken installation" icon and allow you to do a fresh reinstall of that library.

reffahcs

https://community.native-instruments.com/discussion/comment/108789#Comment_108789

@red_nick is correct, the locations for each library are stored in the registry so you'll have to use regedit to modify the locations, or if they're not installed anymore just delete the entries.

crojar

https://community.native-instruments.com/discussion/comment/108782#Comment_108782

I've never used regedit but when i bring it up the problematic (E:) path is listed. not sure how to get it out. I see how to add a new item/path but not edit or delete.

red_nick

Double-click the name InstallVST64Dir

crojar

https://community.native-instruments.com/discussion/comment/108796#Comment_108796

Duh! lol! ok, so I changed the path but it still gives me the "installation failed: invalid path" popup.

red_nick

Does the error show the new path or the old one? If old, it must be stored somewhere else too.

crojar

https://community.native-instruments.com/discussion/comment/108805#Comment_108805

The error shows the new path.

red_nick

Are the locations in your preferences also all OK?

Quick links

Unanswered questions