New S61 MK3 failed install on Mac.

Tsias · 2023-11-03T11:29:14+00:00

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I've made sure all needed apps have full disc access. Native Access, NTKDaemon, and NHHardwareAgent. I've restarted the computer and still I get the "Installation failed" message telling me to grant full disk access which I have already done. What do I do now?

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PoorFellow

https://community.native-instruments.com/discussion/18198/new-s61-mk3-failed-install-on-mac

Short answer , contact support and let them sort you out... use install support or hardware support as you think best !

Also N.I: forum customer service person and Mac expert Jeremy_NI is not back until the 6th November ..

Long answer , there are a lot of trouble shooting to check , my collection of standard MAC advice is pasted below here !

You already did the : Native Access Error Message: "Installation Failed" (Mac) : https://support.native-instruments.com/hc/en-us/articles/360016913977-Native-Access-Error-Message-Installation-Failed-Mac-

Most likely not relevant here : Kontrol S-Series MK3 Troubleshooting Guide : https://support.native-instruments.com/hc/en-us/articles/14229273602077-Kontrol-S-Series-MK3-Troubleshooting-Guide

Check : Compatibility of Native Instruments Products on macOS : https://support.native-instruments.com/hc/en-us/articles/360014900358-Compatibility-of-Native-Instruments-Products-on-macOS

1) Check all folders in Download, Application and Content locations by doing Get Info in Finder for full Read and Write access permission. Click lock at bottom right to make changes.

2). Be sure Full Disk Access is granted for NI applications under System Settings> Privacy and Security> Then under "Privacy Section" scroll down to "Full Disc Access" right arrow. Will open up the NI apps, and you slide them all to "on".

If it fails immediately on download, it is probably disc write privileges, if it fails at last point in installation, probably Full Disc Access. When all is working you will see the temporary install folder for the app you are installing show up on your desktop. If you get that far, it should complete.

Final Solution: For new MacBook Pro users or anyone using the M1 & M2 chips, Native Access will work as long as you have the permissions turned on under the privacy and security. So if you see Native Access and the other NTKDaemon on your list, make sure they are turned on and you see blue after you check them. If you don't see blue and if they don't appear in your drop down list under FULL DRIVE ACCESS then you will continue to have installation issues.

Did everything explain above. Stil problem. Then formatting external disk to APFS. Everything works fine

This works - change your designated File Management folders in Native Access Preferences to a drive that is Mac OS Extended (Journaled) format. If you, like me, are trying to install using ExFat Samsung T7 SSD it will not work.

I had the same issue here, and there was one additional step that solved this: I had to change the permissions for the desktop. For some reason, "everyone" did not have read and write permissions for the desktop, and that somehow prevented the dmg to do its thing.

(a) I gave full disk access for NI Access and NTK

(b) changed the permissions to read/write for the destination folder

and then it worked. Good luck guys!

I've given full disk access to Native Access and the NTKDaemon, changed permissions on folders, and checked the APFS disk format, and the issues still happening. So I am not able to use or reinstall certain Kontakt libraries.

Native Access's NTK Daemon: sometimes fails to install even with full disk access, also mutex issue

https://community.native-instruments.com/discussion/9255/native-accesss-ntk-daemon-sometimes-fails-to-install-even-with-full-disk-access-also-mutex-issue

Tips: Full Disk Access on Mac and why it matters

https://community.native-instruments.com/discussion/368/tips-full-disk-access-on-mac-and-why-it-matters

Ref. : Native Access - Dependency Installation on Mac

https://community.native-instruments.com/discussion/11813/native-access-dependency-installation-on-mac

If the issue persists even after the steps mentioned then please contact support: http://bit.ly/NIsupport_install

Rob1614

https://community.native-instruments.com/discussion/18198/new-s61-mk3-failed-install-on-mac

I'm having the exact problem. Have you found any solutions yet?

Thanks,

Rob

Tsias

Rob, I was running OSX 11 and I needed 13.5 or higher. OSX 11.7.4 was running great with all my audio plugins so I never had updated. I took a leap of faith, and checked all my plugin websites to make sure they were compatible with OSX 13.5 or higher and they were so I installed Ventura 13.6.1 and so far all is good. I was able to install the hardware connection service!

Rob1614

Ahh nice one. Yeah I'm on 11.7.10 as I don't usually like updating the software. I'm updating it now, hopefully this works. Thanks!

PoorFellow

https://community.native-instruments.com/discussion/comment/105343#Comment_105343

Great that you appear to have had your issue fixed !

Thank you for providing feedback !

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