Do you know how i can buy Komplete 13 select ?

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Turnerceae
Turnerceae Member Posts: 14 Member

Hello eveyrone,


First of all, i'd like to apologise for my poor english !

I bought Komplete 13 (Upgrade for owners of komplete select)

And Komplete 13 Ultimate (Owners of komplete 8-13)

I got an ID transfert from the seller, but i can't add it, certainly because of missing base product (Komplete Select)

Do you know if i buy Komplete 14 select, i'll can activate thoses updates


I'm completely lost :(

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Answers

  • Kubrak
    Kubrak Member Posts: 2,809 Expert
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    Not sure, probably yes, but better to ask. It is Upgrade from Komplete Select, not KS 8-13, so KS14 should do.

  • Turnerceae
    Turnerceae Member Posts: 14 Member
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    Thank you for your answer,

    This guy got almost the same problem, Upgrade from 14 Select to 13 Standard. Is it possible? — Native Instruments Community (native-instruments.com)

    I hope NI can help me with this one, i'm supposed to buy some other products, but its not really working at the moment

  • Monochrome
    Monochrome Member Posts: 1,156 Expert
    Answer ✓
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    As written by NI Staff in that other thread, contact NI's account support team for assistance:

    Only they can properly assist you.

  • Turnerceae
    Turnerceae Member Posts: 14 Member
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    Already did it, but seems like they have a lot of requests :/ No answers

    The guy selling me the komplet 13 tried to transfert K13 select, but it says "Not Transferable"

    Even with the serial number, impossible to add it to my account

  • Kubrak
    Kubrak Member Posts: 2,809 Expert
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    The seller's K13S may be part of bundle with hardware. And so Not Transferable. It is possible to transfer it only together with HW. But you would receive K14S anyway in this case.... NI might cange it to K13S upon your or better seller's request, if you explain, that it is needed as base product for K13 Upgrade.

    Or seller's K13S may be Not Transferable because it hes been registered quite recently to his account (two or three months, not sure which of those two). It is possible to transfer it anyway, but not automatically using page for Licence Transfer... One has to open the ticket with application of transfer for given Non Transferable licence.

    Or the K13S is NFT version. In that case, no way.

  • Turnerceae
    Turnerceae Member Posts: 14 Member
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    Yes, its a part of a bundle with hardware. It shows "Komplete 13 Select for HW".

    But he sold the hardware a few month ago.


    Fortunately its not a NFT version !


    Thank you for your answers, i'm waiting for their solution !

  • Kubrak
    Kubrak Member Posts: 2,809 Expert
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    In that case it is not transferable. He cannot transfer it. It became NFT.

  • Turnerceae
    Turnerceae Member Posts: 14 Member
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    If i buy K14select, it won't work ?

  • Kubrak
    Kubrak Member Posts: 2,809 Expert
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    I suppose, it might, but better to ask NI support. It would be sort of Upgrade and Downgrade at the same time. So, it might work, or might not....

  • Monochrome
    Monochrome Member Posts: 1,156 Expert
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    Likely not, but then again all we can do is just speculate. Better wait for NI support to get back to you before you might make a mistake.

  • Turnerceae
    Turnerceae Member Posts: 14 Member
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    If native instruments don't answer anything, what am i supposed to do ? :(

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,965 mod
    edited January 2023
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    @Turnerceae You submitted your request on Tuesday. My colleagues will get back to you, they're still having a lot of requests to process at the moment. I pinged them, they should get back to you ASAP. Creating new tickets with the same request only slows down the whole process ;)

  • Turnerceae
    Turnerceae Member Posts: 14 Member
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    Thank you for answering me, i'm having hope again to have an answer !

    I'll wait ! :)🙏

  • Turnerceae
    Turnerceae Member Posts: 14 Member
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    😥😥😥😥

    😥

    

    😥

    

    😥

    

    😥

    

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,965 mod
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    @Turnerceae I pinged my colleagues again. Sorry for the wait!

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