Need help with serial verification

Onyxeater Member Posts: 2 Member
edited January 2023 in Native Access

I received a new maschine mikro mk3 from guitar center for Christmas and when I tried to enter the serial number on native access, it said invalid serial. I tried all letter/number configurations to no avail. I opened up a ticket and have heard nothing back. Just want to get this bad boy up and running.


  • David.kuznicki
    David.kuznicki Member Posts: 1 Newcomer

    Oof. *Exact* same problem here on Mac OS 12.5.1, although purchased from Sweetwater. NI hasn't responded at all to my support ticket, either.

  • Monochrome
    Monochrome Member Posts: 1,069 Expert

    Note that due to the busy holiday season (resulting in a high volume of requests), the response time is currently longer than usual - as mentioned on the Support page.

  • Onyxeater
    Onyxeater Member Posts: 2 Member

    Understandable. Is there a way to check the status of my ticket? I only ask because I need to factor in the return policy time frame with guitar center in case it is not usable. I am truely stoked to start my maschine journey.

  • Nico_NI
    Nico_NI Administrator Posts: 1,125 admin

    Our support is the best touchpoint for account and product registration matters.

    Did you eventually got it registered? 🙂

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