Need help with serial verification

I received a new maschine mikro mk3 from guitar center for Christmas and when I tried to enter the serial number on native access, it said invalid serial. I tried all letter/number configurations to no avail. I opened up a ticket and have heard nothing back. Just want to get this bad boy up and running.
Comments
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Oof. *Exact* same problem here on Mac OS 12.5.1, although purchased from Sweetwater. NI hasn't responded at all to my support ticket, either.
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Note that due to the busy holiday season (resulting in a high volume of requests), the response time is currently longer than usual - as mentioned on the Support page.
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Understandable. Is there a way to check the status of my ticket? I only ask because I need to factor in the return policy time frame with guitar center in case it is not usable. I am truely stoked to start my maschine journey.
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Our support is the best touchpoint for account and product registration matters.
Did you eventually got it registered? 🙂
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