native access will no longer download and install updates or anything on native access
Make sure that you have downloaded and installed latest version of Native Access for your OS
Then check these solution pages : Native Access Error Message: "Installation Failed" and Native Access Error: “Download Failed”
Else then if none of this helps then please contact N.I. Support , use the bot Riff to open a ticket , tell Riff that the suggestions do not help and that you want to open a ticket and have human support assistance.
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