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Native Access 2 can't log me in. It keeps giving me an error message can't log-in

Virus21

Hi,

I was having no issues yesterday to log-in to Native Access, and downloading libraries. But today It won't log me in, it keeps giving me a message that it cannot log me in. I tried uninstalling and re-installing the app, deleted the NTKDaemon file, ..etc. Restarted my PC, tried to login again, but still the issue is not fixed.

I would like to input some serial numbers of new libraries I purchased, and download them, this issue is not allowing me to do that, please let me know if there is an issue on the Server side of things, so I don't waste more time trying to fix the issue on my end. Especially since NA was working fine yesterday on this same PC.

If there is anything that can help me fix this problem on my side, please give me instructions to do that. Otherwise please let me know if the issue is from Native Instruments Side of things, (Server, or other issue) so I don't waste my time dealing with it , and just wait for a fix from your side.

Thanks,

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ejl

I'm having the same issue. I bought Komplete 26 Collectors Edition today and haven't been able to access any of my products since.

On the NI website I can log in, and Orders shows the Komplete 26 purchase. But "Products and licenses" shows "Failed to load products: 500" and "Product downloads" shows "Failed to load downloads: 500." It's the same on my Mac and my iPhone, so it doesn't seem to be my computer.

In Native Access, it shows the login screen. I log in through the browser and get "You are now logged in!", but Native Access then shows "Unable to log in. Please see our knowledge base for more information." Retry Login and the "continue with Native Access" link both give the same result. Maybe this is related to a new purchase/NI server issue?

System:

MacBook Pro 16" (Nov 2023), M3 Max, 64 GB
macOS Tahoe 26.7
Native Access, Apple Silicon version, fresh download

What I've tried:

Followed the "Unable to log in" article (deleted the app and /Library/Application Support/Native Instruments/NTK, restarted, reinstalled)
Removed the privileged helper (Helper2 files in /Library/LaunchDaemons and /Library/PrivilegedHelperTools)
Deleted ~/Library/Application Support/Native Instruments/NTK and the Native Access folder
Deleted the Native Access, nativeaccess2, ShipIt, and NTKDaemon plists in ~/Library/Preferences
Cleared Native Access entries from Keychain
Full Disk Access for Native Access, NTKDaemon, and all NI apps
Native Access allowed in Login Items & Extensions; NTKDaemon confirmed running
Only one copy of Native Access on the system
No VPN; also turned off the firewall, iCloud, and Private Relay
Tried Chrome and Safari as the default browser
Updated macOS from 26.5 to 26.7, restarted multiple times

GAdrian

I am having exact same problem as above user

MzStudio

Same here I've got Komplete 14 collector edition and I'm trying to work on a project. I've been using Kontakt for almost 6 years now, and after just one update, nothing works.

JInseok

[Translated by Moderator]

I'm having the same problem. I tried to log in for the first time in a while, and while I can log in via the web page, I can't see my license, and I can't log in to Native Access either.

vird

I am experiencing the same issue and am unable to log in from my environment as well.
Furthermore, I have seen multiple reports posted today on X and Reddit from users encountering the same login problem. Based on this information, I believe it is highly likely that the issue is related to a server-side outage or malfunction at Native Instruments.

Uxmalase

I have the same problem on Mac. I've already tried everything recommended on the web and on the Native Instruments site, but nothing works.

Zigzic

Same here—between their updates and their servers, it's a real hassle... I wonder if the merger with iZotope is what's causing all these problems.

Zigzic

For me, every time I launch it, it reinstalls NTKDaemon and tries to connect, but authentication fails... and it just goes into a loop if you try again!

Zigzic

For me, every time I launch it, it reinstalls NTKDaemon and tries to connect, but authentication fails... and it just goes into a loop if you try again!

Umi Yu

Same damn problem here in Tokyo! macOS! I've been troubleshooting this for hours! I am furious right now! Absolute waste of my time! Is this really what we get after inMusic acquired NI!?

Umi Yu

NI should give a voucher to every user affected by this bug!

setsuna-p

It might be fixed.
I launched Native Access with administrator privileges once, which got the app running; then, after closing it and launching it normally, I was able to get in without any issues.

PoorFellow

@ejl , @GAdrian , @MzStudio , @JInseok , @vird , @Uxmalase , @Zigzic , @Umi Yu , @setsuna-p :

it is completely impossible to tell if you are all actually effected by the same problem or not , and it can not be treated as necessarily the same problem .

As for those of you that have actually been hit by a problem that is due to an eventual NI server bug then that will need the insight of NI staff yo determine as the rest of use have zero intel or knowledge about any of that , and NI staff will not be here again until some time next week - Monday or later ! .

Also then we have seen more different bugs connected with the recent NI server migrations and more of those have required the assistance of N.I. Support to be solved. It is impossible for me to determine here if your issue require the help of N.I. Support to be fixed. In particular there is no way for me to 'bulk' determine that.

@Zigzic , frustration is understandable but please do not cross-post ! , I moved your comments from another thread into the above thread !

@JInseok , I translated you post for you but further posts by you made in non-English will be deleted , Please use a translator yourself , e.g. DeepL.com !

PoorFellow

https://community.native-instruments.com/discussion/51831/native-access-2-cant-log-me-in-it-keeps-giving-me-an-error-message-cant-log-in

I would suggest completely removing both Native Access and NTKDaemon from both drive and registry , then reboot computer , and then download latest latest version of Native Access for your OS and install it as an Admin.

If that will actually help depends on two things , 1) : is if you managed to clean properly before re-installing , and 2) : is that it depends on what was the actual problem to start with , since if it was actually a server problem or account related problem then unless the problem has been rectified then we can do all we want and nothing will help unless the server/account issue goes away or gets fixed !

Jeremy_NI

Hey everyone, there was an incident from around 8am CEST on Saturday until Sunday morning. The issue was sometimes affecting Native Access functionality, including preventing logins. Issue is now resolved, please try again, if you still have issues, get in touch with our support here: https://support.native-instruments.com/support/home Our apologies for the inconvenience.

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