recently i installed maschine software to my new laptop and it shows up like demo!! o god i open a ticket to ni and i'm waiting now 12 days without support !!! is this unacceptable or not ? without support for 12 days
where are they ?!?!?!
o god i open a ticket to ni and i'm waiting now 12 days without support !!! is this unacceptable or not ? without support for 12 days where are they ?!?!?!
o god i open a ticket to ni and i'm waiting now 12 days without support !!! is this unacceptable or not ? without support for 12 days
There are delays on support at the moment , that said then to me it does not sound as OK with a 12 days wait for support. I will notify someone NI to attempt to get this delay looked into.
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@Periklis did you check the support page, where there is a dedicated article with suggestions of things to try when your product shows as demo?
The support area is there to help with common issues so that people can find solutions quickly without needing to contact support/open tickets.
@Periklis Sorry to hear about your bad experience. My colleagues have a lot of requests to process at the moment. I've pinged them about your case and someone should get back to you as soon as possible.
In the meantime, are you certain you entered the right NI account/Email address in Native Access? Have you tried these steps? https://support.native-instruments.com/support/solutions/articles/69000879231-my-products-are-showing-as-demo-in-native-access
@Jeremy_NI hello there i have tried the steps for troubleshooting but without any results i have search a lot about it without finding any solution, so ni support must handle the issue
@PK The DJ Thank you for the info but i have already search the support page without finding a solution to the problem
Understood, someone should get back, thanks for your patience.
