Hey devs, I get a error message when opening Traktor Pro 4, see the attachment. The same one when previously trying to open Traktor Pro 3. Can you help me with this?
Have you tried the following? https://support.native-instruments.com/support/solutions/articles/69000879415-traktor-application-crashes-on-startup
Hey Jeremy,
There is not Traktor Settings.tsi or collection.nml file under
C: > User > *Your Username* > Documents > Native Instruments > Traktor X.X.X
And Windows is fully up-to-date. I've tried to reinstall Traktor Pro 4, but again with the same error message.
Here's the new crashlog.
I don't see a point in using MP3val when the software can't even start. I also use MediaMonkey and that program never has any issues playing my songs.
Sounds like you need to get in touch with our support here: https://support.native-instruments.com/support/home
And then what to do next?
Not sure to understand what you mean, as mentioned before you should get in touch with our support with the provided link, explain your issue and wait for support to get back to you.
I mean, what to choose when being here: https://support.native-instruments.com/support/home
I thought THIS was the Support btw??
NI differentiates between the NI Customer Care (e.g. Jeremy_NI) who is in the forum and who advice and can look into e.g. Support delays, and then N.I. Support who you initiate through the web link.
The forum you are in here is to large extent user to user help driven..
.
But which one do I choose there? The Chat, Knowledge Base or Community? Because the Search function doesn't show my problem.
@Maddog You have to choose "Chat with Riff" If the chatbot can't solve your problem it will gather all the necessary information and create a support request, then a support agent gets back to you. It's all explained here:
And we help people here when we can but it's not a substitute for support.
Why goes your support via 'Inmusic support' and via your own Native Instruments one?
inMusic's acquisitional restructuring is probably ongoing and service organization is still in flux.
Well, I made a ticket #825859, let's see if my problem can be solved. I don't have much usage of music software I can't use.
