How to get in touch with our Customer Care

Jeremy_NI

We're here to help!

If you need assistance, please get in touch here: https://support.native-instruments.com/support/home

Need Help Right Away?

For immediate assistance, you can chat with Riff, our 24/7 multilingual virtual support agent.

Riff can help resolve many common issues instantly. If your issue requires further investigation, Riff will collect the necessary details and create a support ticket on your behalf. From here, one of our support specialists will pick up the case and get back to you as soon as possible.

A Quick Note About Accounts

To avoid any confusion, your inMusic profile is not the same as your Native ID account.

You can provide Riff with whichever email address you'd like us to use for communication. However, if your enquiry relates to your Native Instruments account and you're contacting us from a different email address, please make sure to tell Riff which email is associated with your Native ID. This helps us locate your account and assist you more quickly.

Thank you for your continued patience and support as we navigate this exciting new chapter together. We're committed to making this transition as smooth as possible and look forward to continuing to support you.

Swarangini

Hello Native Instruments Team,

I would appreciate it if someone could kindly check the status of my support ticket #814215.

I received a Komplete 15 Select Beats voucher with my Arturia KeyLab Essential Mk3. During redemption, the voucher initially showed the product as free, but it redirected me to payment page and after the checkout page refreshed, the voucher became invalid.

I opened a support ticket on 13 July, and the status has remained “Being Processed.” The estimated response time has already passed, and I have also posted a follow-up on the ticket, but I haven’t received a reply yet.

Could someone please check the status of my case or advise on the next steps? My voucher is not being working.

Thank you very much for your assistance.