nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Subscription Issues

JKB999

Anyone experiencing issues with 360 Subscription reverting to DEMO mode despite being Active?

I done the normal - update Native Access - Delete NI Folder - .XML files etc.,

New Customer Service Ticket system painfully (and expensively) slow.

Any thoughts appreciated.

Thanks

Find more posts tagged with

Native Access 2

Accepted answers

All comments

PoorFellow

https://community.native-instruments.com/discussion/51408/subscription-issues

Sorry , but I think that you need NI Support or NI forum Customer Care for that, and Support you are already in queue for and NI forum Customer Care has not been seen so far today, so if they are not just a bit delayed then that could mean that they will not be here again before Monday or later.

JKB999

I think you may well be correct.

The new support interface (InMusic) keeps trying to close the Ticket unresolved — this does not give a warm feeling for the future. For me NI teams were always first class in getting issues resolved.

The AI side (Riff) is quite responsive but cannot resolve past self help Diagnosis and Troubleshooting.

Apart from us the end user - The Sample Library Producers are probably worried for the future - So many have already developed their own interfaces.

PoorFellow

https://community.native-instruments.com/discussion/comment/266161#Comment_266161

The new support interface (InMusic) keeps trying to close the Ticket unresolved — this does not give a warm feeling for the future.

This should not happen . There must be some kind of mishap or screw-up at work here…

For me NI teams were always first class in getting issues resolved.

I am sure that NI will get you issue resolved , but alas then as I foresaw earlier today then NI forum Customer Care has not been here today and that means that the will not be back until Monday or later.

I am not NI staff so there is nothing that I can do myself to assist you other than advise and get you connected to NI forum Customer Care , which I will do but as written they are not here before Monday or later…

Jeremy_NI

@JKB999 Your request is still there and open. the thing is that you submitted several tickets on Thursday about the same issue and were merged, that means only 1 request stays active and the other ones get "resolved" that was already the case before. Please also note our offices are closed on weekends. We've pinged the responsible teams though and someone should get back to you as soon as possible.

JKB999

@Jeremy_NI ,

My fault with the 2 additional tickets I was trying to update the symptoms.

I am very frustrated - My Insurance probably won't cover this issue as the failure does not relate to Studio Equipment but rather my Laptop and Software.

I am several £1000s out of pocket!

JKB999

I have had a similar problem - one that gets far worse as it goes along. Everything NI that I own and subscribe to has gone to DEMO.

Hope you get a resolution soon.

I've been a NI Customer for over 25 years - never experienced this type of problem or this lack of support and action before. - Suggests Tech is overwhelmed with tickets.

A more suspicious person might suspect random foul play by those that were sacked or laid off recently.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/267095#Comment_267095

I think I saw another thread where you mentioned the issue was solved for Electric Mint. About the Kontakt upgrade, if you had a Player version you don't need another download, it will simply turn into a full version. Let us know if you need help on something here.

Quick links

Unanswered questions