Hi everyone,
I need assistance from a moderator to escalate a commercial ticket that has been ignored since July 6th.
Here is the timeline of what happened:
June 21: I opened a ticket requesting a refund for Spotlight Cuba (bought on June 2nd) with the explicit goal of upgrading to the Complete Spotlight Collection, which was discounted at 50% (124,5€) for the Fête de la Musique.
June 23: Support processed the refund, but by the time it was completed, the 50% discount on the collection was gone. There was no clear expiration date on the promotional email I received.
June 30: I opened a ticket explaining that due to NI's support processing delay, I was left unable to buy the collection at the promo price.
July 6: "Manny" replied with a standard copy-paste saying "we cannot extend the sale price once the sale has ended", completely ignoring that the entire issue was caused by the time NI support took to process my request.
July 6: I immediately requested an escalation to a supervisor. Since then, total silence.
I acted in perfect good faith and within the promotional window. I just want to buy the Complete Spotlight Collection at the 124.5€ promo price that was active when I started this process. Can a moderator please escalate this case to a sales manager?
Ticket ID: 4915706
