Response time for iZotope/BorisFX

Gnawme

I purchased Ozone 12 last week, and had a questions, so I filed a support ticket from the iZotope web site on Jul 8, and got this email response from the inMusic CX Team:

Please be advised that iZotope is no longer part of the Native Instruments family following its recent acquisition by inMusic. As a result, Native Instruments is no longer able to provide support for iZotope products.

For any assistance moving forward, we recommend contacting Boris FX directly, who now manage iZotope product support. Their team will be best placed to help with any technical issues, licensing queries, or product-related questions.
You can reach Izotope support here:
https://support.izotope.com/hc/en-us 
I appreciate your understanding, and please let me know if there’s anything else I can help with.

I followed the link, and filed a ticket, and got this response on Jul 9 from iZotope Customer Care:

Thank you for reaching out to iZotope Customer Care. We have received your support request and will be in touch as soon as possible.

As of Jul 13, not a hint of a response. Which begs the question: Who is actually handling customer support for Ozone 12?

Jeremy_NI

@Gnawme As you have read already, Izotope is no longer part of Native Instruments. They're also in the process of migrating their systems so the reply times can be a bit longer in these circumstances but there is not much more we can do here.