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Why can't I do a clean reinstall of Komplete on my laptop?

Evk

Despite several uninstall procedures for both applications and related files in system libraries, and despite contacting Native Access support, they continue to respond with generic AI-generated messages:
Native Access won't allow me to perform a clean reinstall of Kontakt Komplete 26 Collection Editor. It keeps looking for files in a folder that no longer exists and doesn't offer a reinstall option. Could I possibly have to format my laptop to perform a clean reinstall?
Between you and me, I'm not very satisfied with Native support. I'm a paying customer, and we're not talking a few euros.

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PoorFellow

https://community.native-instruments.com/discussion/51108/why-cant-i-do-a-clean-reinstall-of-komplete-on-my-laptop

and despite contacting Native Access support, they continue to respond with generic AI-generated messages:

Between you and me, I'm not very satisfied with Native support.

Please notice that when you contact NI support then you will receive an AI auto-response and it is important that you answer this response to let NI know that you still need their assistance. This is also valid in general , if you have a support ticket with NI then always respond to their emails as long as that you still need help , else the ticket will close.

Also there is a sale going on + NI Support do work weekends + plus there is some NI Support department turbulence giving some delays in response times….

Native Access won't allow me to perform a clean reinstall of Kontakt Komplete 26 Collection Editor. It keeps looking for files in a folder that no longer exists and doesn't offer a reinstall option. Could I possibly have to format my laptop to perform a clean reinstall?

I don't have any Mac but from what I have understood then you need to remove some Plist and JSON files and the reboot to make products uninstalled….

How to Uninstall Native Instruments Software from a Mac Computer

Uninstalling NI Software from a Mac Computer (VIDEO)

How to Clean Uninstall Native Instrument Products under OS X.

Evk

@PoorFellow

Thanks for your reply, I'll carefully review the links you sent me.
I'm a little annoyed because this is the third ticket I've opened in five days, and despite replying to the first AI-generated email each time, I've never received a human response.
This is the first :-)

Evk

@PoorFellow

I deleted (again!) all the files listed in the links you sent me. I should add the "Native Instruments" and "NI Resource" folders located in the shared Mac user, which weren't listed. Now I'll empty the Trash, restart the Mac, and see what happens.

Evk

Made fiercely cautious by experience, I had ChatGPT create a terminal command that would search for every file somehow related to the Kontakt Komplete installation, and look at all the stuff it found:

/Library/Application Support/Steinberg/Components/KOMPLETE KONTROL AM-Series.bundle
/Library/Application Support/Steinberg/Components/KOMPLETE KONTROL AM-Series.bundle/Contents/MacOS/KOMPLETE KONTROL AM-Series
/Library/Application Support/Steinberg/Components/KOMPLETE KONTROL S-Series.bundle
/Library/Application Support/Steinberg/Components/KOMPLETE KONTROL S-Series.bundle/Contents/MacOS/KOMPLETE KONTROL S-Series
/Library/Audio/MIDI Device Scripts/Native Instruments
/Library/Audio/MIDI Device Scripts/Native Instruments/KOMPLETE KONTROL A-Series.device
/Library/Audio/MIDI Device Scripts/Native Instruments/KOMPLETE KONTROL S-Series.device
/System/Volumes/Data/Library/Application Support/Steinberg/Components/KOMPLETE KONTROL AM-Series.bundle
/System/Volumes/Data/Library/Application Support/Steinberg/Components/KOMPLETE KONTROL AM-Series.bundle/Contents/MacOS/KOMPLETE KONTROL AM-Series
/System/Volumes/Data/Library/Application Support/Steinberg/Components/KOMPLETE KONTROL S-Series.bundle
/System/Volumes/Data/Library/Application Support/Steinberg/Components/KOMPLETE KONTROL S-Series.bundle/Contents/MacOS/KOMPLETE KONTROL S-Series
/System/Volumes/Data/Library/Audio/MIDI Device Scripts/Native Instruments
/System/Volumes/Data/Library/Audio/MIDI Device Scripts/Native Instruments/KOMPLETE KONTROL A-Series.device
/System/Volumes/Data/Library/Audio/MIDI Device Scripts/Native Instruments/KOMPLETE KONTROL S-Series.device
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.ApplicationUpdate.bom
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.ApplicationUpdate.plist
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.Documentation.plist
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.Application.plist
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.FactoryContentUpdate.plist
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.AAX.bom
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.KompleteKontrol.VST3.plist
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.Documentation.bom
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.FactoryContentUpdate.bom
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.Application.bom
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.KompleteKontrol.VST3.bom
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.FactoryContent.plist
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.DocumentationUpdate.plist
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.SystemExtensions.bom
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.VST3.bom
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.AU.plist
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.SystemExtensions.plist
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.DocumentationUpdate.bom
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.AU.bom
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.VST3.plist
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.AAX.plist
/System/Volumes/Data/private/var/db/receipts/com.native-instruments.Kontakt8.FactoryContent.bom
/System/Volumes/Data/private/var/log/Native Instruments
/System/Volumes/Data/private/var/log/Native Instruments/Komplete_Kontrol_353_Mac_260130205111.plist
/System/Volumes/Data/private/var/log/Native Instruments/Kontakt_8_8102_Mac_260618100242.plist
/System/Volumes/Data/private/var/log/Native Instruments/Kontakt_8_890_Mac_260228144559.plist
/System/Volumes/Data/private/var/log/Native Instruments/Kontakt_8_880_Mac_260130205147.plist
/System/Volumes/Data/private/var/log/Native Instruments/Kontakt_8_8101_Mac_260508140532.plist
/System/Volumes/Data/private/var/log/Native Instruments/Kontakt_8_881_Mac_260214085542.plist
/System/Volumes/Data/private/var/folders/46/3xknty7d0b9ghpmrx59cf17h0000gn/C/com.native-instruments.kontakt-8
/System/Volumes/Data/Users/Shared/Native Instruments
/System/Volumes/Data/Users/evk/Desktop/Komplete 26
/System/Volumes/Data/Users/evk/Desktop/ricerca_Kontakt_Komplete_2026-06-20_14-07.txt
/System/Volumes/Data/Users/evk/Library/Application Support/Session Guitarist - Picked Acoustic/Data/welcome_state.nka
/System/Volumes/Data/Users/evk/Library/Audio/Presets/Native Instruments

Evk

@PoorFellow :
I finally did it. I followed all the steps described below, but this took almost three days of work and research with ChatGPT, research after research, and working with the terminal.
Shouldn't Native Instruments create an uninstall script?

PoorFellow

https://community.native-instruments.com/discussion/comment/264263#Comment_264263

I finally did it. I followed all the steps described below, but this took almost three days of work and research with ChatGPT, research after research, and working with the terminal.

Great that you had your problem fixed.

But I can not follow what you did since I only started trying to assist you today and as far as I know then you should not need to use Chat GTP but simply follow the instructions in the support pages that I linked to.

Shouldn't Native Instruments create an uninstall script?

Well , from your question then it sounds as if they should. But I am not a NI employee so I have no say. But from what I have read then yes , surely , Mac users wants uninstallers for Mac also. but otherwise then only NI can answer these questions in a better and more meaningful (?) manner : N.I. Support.

Evk

https://community.native-instruments.com/discussion/comment/264267#Comment_264267

In an ideal world, it would be as you say. Unfortunately, that's not the case, and I can confirm this after five days of struggling with the reinstallation process. I should also note that no human technician from Native Instruments has yet responded to me, after three tickets and explicit requests in response to their automatic email.

The procedure on the pages you linked is incomplete. In fact, only after deleting the files listed in my comment above did Native Access allow me to perform a clean install.

You'll agree with me that professional software should have a well-designed uninstallation procedure on any operating system. And responsive support.

PoorFellow

https://community.native-instruments.com/discussion/comment/264269#Comment_264269

The procedure on the pages you linked is incomplete. In fact, only after deleting the files listed in my comment above did Native Access allow me to perform a clean install.

Ref. : (Made fiercely cautious by experience, I had ChatGPT create a terminal command that would search for every file somehow related to the Kontakt Komplete installation, and look at all the stuff it found:)

@Jeremy_NI , do you have any comment here ? ref above and this.

You'll agree with me that professional software should have a well-designed uninstallation procedure on any operating system.

Of course !

And responsive support.

For various reasons there are Support delays at the moment…

chk071

Made fiercely cautious by experience, I had ChatGPT create a terminal command that would search for every file somehow related to the Kontakt Komplete installation

If you're fiercely cautious, you shouldn't let an A.I. create terminal commands for you. As good as it works mostly, it's prone to errors.

Better let A.I. tell you where NI's applications store configuration and user files, and then delete yourself.

That said, I'm glad you could fix the issue.

Evk

https://community.native-instruments.com/discussion/comment/264272#Comment_264272

Of course, that's exactly what I did: I asked the AI to create a complete list for me and then I deleted them manually. ChatGPT also advised me to do the same, just to be safe :-D

Jeremy_NI

@Evk Sorry to hear about your troubles. @PoorFellow already laid out the procedure to uninstall. Not sure if this is actually the solution to your problem. You mention "a folder that no longer exists and doesn't offer a reinstall option." Which folder is that? Did you move stuff on an external hard drive? What's the format of the drive?

I looked in our system and could only found one request regarding this Native Access issue from Wednesday (4908522) and another one about a A61 from today. This request 4908522 didn't receive any reply from you and is still active. Please reply to that one.

You seem to mention other requests, I wasn't able to find more, maybe you submitted them from a different email address/NI account?

Evk

https://community.native-instruments.com/discussion/comment/264337#Comment_264337

Good morning, @Jeremy_NI

There were two open tickets (unfortunately, the support system doesn't have a ticket archive with status information; perhaps they should implement one):

#4908522 on June 17th, to which I received an AI-generated reply. I replied but received no updates.
#4909983 on June 20th, same sequence of events.
The folder was on an APFS-formatted external SSD. Even after recreating it, the installer wouldn't allow any corrections, path changes, or reinstallation.
Deleting everything, as per previous posts, solved the problem, and I was able to do a fresh install. I lost three days of work, which makes me think Native Instruments should develop an uninstallation script for Mac, which would undoubtedly be faster and more effective.
Thanks anyway for your offer of help.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/264364#Comment_264364

We do have that. I can see both requests now. Sorry that we weren't able to get back to you fast enough.

FYI there is already an uninstall function for libraries and content in Native Access. For applications/plug-ins, it is not yet implemented but it is planned in the long term.

I will close your support requests, since you were able to fix it yourself.

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