Q: Translation inserted by Moderator (translation by DeepL)
Hi everyone, I just bought a used Maschine Plus. The seller sent me the ID to register it to my account. I received the ID, and it was successfully registered to my NI account—everything was fine up to that point. Then I decided to do a factory reset to wipe it clean, and that’s when the problems started. I followed the steps, and everything went fine until the last step, where you have to click OK to register the Maschine Plus, and it tells you it will take a few moments and that’s it. Suddenly, an error message pops up, and on the second screen, there’s a code to scan with your phone and do it manually. I took out my phone to scan the code, and it directed me straight to my account, where I manually entered the hardware number. A message popped up saying the number was already registered, but on the Maschine Plus, nothing changed—it just kept showing the error message. I went through all the steps again, but nothing changed—I always get an error when registering the Maschine Plus, and I don’t know what to do. I contacted NI support but haven’t heard back yet. Right now, I’m using it connected to my computer, not in standalone mode. I hope to hear back soon. Thanks!
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