Native Access thinks 201 products are NOT installed ... ??

eroxx
eroxx Member Posts: 4 Member
edited October 2024 in Native Access

hi! All of a sudden Native Access (both old version and new one) thinks that 201 of my products are not installed, even though they are. If I point each one individually to its library (which has never moved) it finds it, but is there anyway to get this to work all at once? So frustrating ... thanks!

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  • eroxx
    eroxx Member Posts: 4 Member

    Update: I installed a few of the libraries, and whereas it did not create a duplicate folder in the default library, it DID significantly lower my hard drive space, but I can't figure out where those files are?? UGH.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,398 mod

    Hey @eroxx What is your operating system ? In Native Access 2 you should find the installation paths here:

    Screenshot 2022-08-01 at 15.19.47.png


  • eroxx
    eroxx Member Posts: 4 Member

    Mac 12.4

    Yes, my point is that I have a TON of products showing up as NOT installed, even though they are. And I don't want to individually locate each one (there's over 180 that are showing up as not installed)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,398 mod

    Please make sure that Native Access 2 has Full Disk Access: How to Enable Full Disk Access on macOS

    Does that fix the issue ?

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