Native Access and Eset Smart Security

I have problem with Native Access, I cannot download (updates and available).
I can read "discover" tab. I cannot login (only if instal NA 2, login and then upgrade to 3.22.

I asked many times support: what IP should be open, what address, what applications should be open… but they say stil same sh*t: "Please restart your computer and temporarily disable any such software" .

It not help because I cannot turn off Eset.
Anyone has same problem with Native Access and Eset?

Where are the direct links to the updates?

Why doesn't the program display accurate information about the error? How am I supposed to know at what stage the problem is?

Why doesn't the application have advanced options for experienced users, especially since the support team lacks the knowledge to resolve any technical issues, and all they can do is send generic responses?

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Comments

Vocalpoint

This is why you should simply use Window Defender.

That said - I use ESET for years without issue until about 5 years ago when I finally ditched it.

Would be better to post some of the errors and let us see what you are seeing.

create-music

>Would be better to post some of the errors
@Vocalpoint where I can find it? Native Access does not provide any information about errors (which is ridiculous)

Vocalpoint

https://community.native-instruments.com/discussion/comment/255913#Comment_255913

Well - what have you done to this point? What OS are you using. What version of Native Access?

What do you see when you launch Native Access? Does the program come up on screen?

You say you can't login - but what does that mean? If you can't login - you will get an error back from the application saying you cannot login. That is what we need to see.

Without any reference to what you are experiencing - none of us can help you.

PoorFellow

https://community.native-instruments.com/discussion/49956/native-access-and-eset-smart-security

Did you set an Eset Smart Security firewall rule to at least allow Native Access and NTKDaemon ? (perform a reboot after doing so to check if it helps).

Else then maybe check firewall log also to see if anything else id being blocked in connection with N.A. ..

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