What are the upgrade requirements for KOMPLETE 15 ULTIMATE Crossgrade?

Voltan

Good morning, good afternoon, good evening.

I purchased K15U from the promotional offer on the official homepage but was unable to register it successfully. I subsequently contacted customer service and obtained a serial number. However, when entering the serial number, I received an error message stating ‘missing the base product’.

I checked the upgrade requirements for K15U on the official website and found they include Komplete Select and 11-15 Select，and I own KOMPLETE 15 SELECT Band, so why am I still getting the ‘missing the base product’ message?

I attempted to contact the official channels, but perhaps due to the promotional period, it is now the fifth working day and I have yet to receive a response.

Here is an image I captured from the official website.

Thank you for your time and any advice you may be able to offer.

Vocalpoint

You need to install at least one product from Select (via Native Access) - and that will activate Select as a "base product".

If you simply add the Select license to your NI Account but install nothing - you will get the message about a missing base product.

VP