Maschine missing from Native access (Repair notification found not able to fix it )

Abhinay

Hello,
I’ve been using my MK3 for a while, but recently I noticed a repair notification next to the Maschine Library in my products. Initially, it showed that Maschine 2 needed repair. When I tried uninstalling and reinstalling it, the software disappeared from Native Access entirely.

I’m using a Windows 11 PC. I’ve already tried deleting the XML files, as well as the favourites and resource files from the Public Documents folder, but the issue still isn’t resolved. Could you please help me fix this?

Jeremy_NI

@Abhinay We quickly checked the account attached to the email you have used for the forum. There are no products on the account. Maybe you have another NI account attached to another email address? I also see that you already contacted our support, I'm sure you'll figure it out together.