Where to find my Serial Number?

I just bought Komplete 15 ultimate earlier today and I haven't been able to find my serial number. I bought it on the website and it's not in the product and serials section. It's not in Native Access and it's not in my email, so I'm really not sure what to do. I've checked Native Access 1 to see if it might be there and that also hasn't worked. I contacted support about this, but I wasn't able to get in touch with a human, and I saw that it has taken people months to get in contact with a person, so now I've come here looking for help. Is there somewhere that I forgot to look or is there a way to get a refund, because this software costs way too much to not even be able to use it.

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Kontakt 6

Native Access

Kontakt 7

Accepted answers

PoorFellow

https://community.native-instruments.com/discussion/48167/where-to-find-my-serial-number

I accidentally accepted your answer,

Please don't panic here and please do not re-post your questions. If you make mistakes then PM a Moderator to get them to help fix your mistake , I altered the state of your thread here and have removed your new thread !

I contacted support about this,

Then support will get back to you.

@Jeremy_NI , could you please make sure that this gets taken care of ?

but I wasn't able to get in touch with a human, and I saw that it has taken people months to get in contact with a person, so now I've come here looking for help. Is there somewhere that I forgot to look or is there a way to get a refund, because this software costs way too much to not even be able to use it.

It does not take people more than a few days to get an answer from N.I. Support. Yes it is true that someone has used very long time to not get into contact with support because they did not follow procedure , else then of course support emails can get lost one way or another.

There is no need to get a refund , you will get your Komplete 15 Ultimate software.

Jeremy_NI

@BlackPirate Are you sure you are logged in to the correct email address in Native Access? I've found your support requests already. I'll escalate it and follow up.

I don't know where you saw that "it has taken people months to get in contact with a person". We have a whole support department working quite hard, sometimes reply times can be a little slower when there are sales specials but nothing more than a few days. Don't worry, my colleagues will get back to you soon.

All comments

Ojustaboo

When I bought mine, it registered automatically.

Their email said “You will not receive any serial numbers by email. Native Access automatically registers your serial numbers so you don’t have to enter them manually.”

You say you’ve checked “Native Access 1”

You need the newer Native Access on the link below

https://www.native-instruments.com/en/specials/native-access/

BlackPirate

I accidentally accepted your answer, but I may have been unclear in my initial post. I downloaded and checked the latest version of Native Access 2 and my product wasn't registered and I couldn't find it there, so I checked Native Access 1 to see if that worked and also had no luck. My problem is that Native Access didn't automatically register my serial number.