Native Access 3 failure

TWL999 · 2025-07-29T01:51:31+00:00

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Hello,

need to get in touch with a developer of NA, since this issue is lingering and remains unsolved since more than half a year.

Issue:

NA 3 current version fails to recognize currently sold 3rd party libraries, which are very well recognized by NA1.

Also, NA 3 mostly refuses to update itself, requires to manually uninstall and re-install.

Please kindly assist

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Native Access 2

Accepted answers

Mert_NI

Hello TWL99, I see, it seems like these 3rd party products which came with NA1, were old ones which are not compatible with the NA2(the latest version of NA, even though the name is 3.19.1, it is still NA2 to avoid any confusion here), and this is why they appear when you downgrade the NA. To use them, this can be a good idea, but if you would like to use newer products, I would kindly suggest to uyse NA2 still as this will create a better experience.

According to the "Add Product" ones, this is a common thing:

They are third party Kontakt Libraries that cannot be downloaded / installed via Native Access.

Native Access is only responsible for authorising the library and locating it for use in Kontakt.

You will first need to download the library from the manufacturer

Once installed, simply follow the steps in this article to add the library to Native Access:

Setting up a Third Party KONTAKT Library [VIDEO]

Setting Up a Third-Party KONTAKT Library

Once you install them using the link from the manufacturer, this should be solved.

I hope this helps☺️

All comments

PoorFellow

need to get in touch with a developer of NA, since this issue is lingering and remains unsolved since more than half a year.

This is not how things works here. You need to go through N.I. Support (all) to get help.

There is no phone support and you can not initiate support by writing an email address. For initiating support then you need to use the support web interface.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Issue:
NA 3 current version fails to recognize currently sold 3rd party libraries, which are very well recognized by NA1.
Also, NA 3 mostly refuses to update itself, requires to manually uninstall and re-install.

If you want suggestions from the forum then we will need to know exactly what steps you have tried and what is the exact error message(s) (screenshots preferred.)

TWL999

@Poor Fellow

I am aware of that!

I went through support (via web interface), and this is what took more than half a year without a comprehensive solution.

I saw in the Community an announcement regarding the next steps for NA, including the retirement of NA1, and this person I like to get in touch with. I have no idea if this is possible or not, but at least I can try. The highest level support agent I was communicating with for a long time couldn't answer the related questions, only the developer may answer, as he wrote. The only chance is through this community forum, I guess no other way available, apart from general support which doesn't reach up to the dev level.

The issue which I have solved to some extent, but I guess not lasting:

I migrated to a new PC, installed the most recent version of NA, and quite a few 3rd party libraries which are sold until now NA 3 would want to recognize. I couldn't associate the paths already present on an internal drive with some libraries designated as "Available" in NA3, which had not been associated yet. NA 3 refused to associate already present and previously working libraries with the newly installed NA 3 on the new PC. The only solution was to uninstall NA 3, install NA 1, associate the previously not associated libraries, uninstall NA 1, reinstall NA 3, and all worked!

Unfortunately is the issue further reaching into the settings of NA inside the registry, which I guess is NOT a topic for this community.

Perhaps the developer reads this posting, I very much hope.

Greetings

PoorFellow

It's impossible to deduct very much specific information about anything from your description , but the problem does not sound as something recognizable as a general problem or as something that should not be solvable by resetting N.A. and properly locating , relocating , reinstalling or whatever the problem in the end is.

But you need to keep working with Support until they fix the problem or that they determine the problem to need developers being alerted. You need to keep promptly responding and to answer even if the answer to give is that what they suggested did not help or to politely explain that they misunderstood this or that.

@Mert_NI , could you possibly look into/check up on the N.A. issues that TWL999 has ?

Perhaps the developer reads this posting, I very much hope

It's been quite a while since anyone responsible for N.A. has been attending this forum in any visible manner. And you should not expect that any N.A. developer comes here to read anything. Support or e.g. Mert_NI could possibly alert N.A. developers about any issues but that will require that you work with Support and forum Customer Care (Mert_NI) to establish if it is an issue that needs reporting or if it is a solvable 'trivial' issue.

Mert_NI

Hello TWL999, sorry for the long going issue. Which 3rd party libraries are you talking about?

Are you still seeing transferred 3rd party libraries in your Native Access?

Or, you are having issues installing while seeing "Locate" or "Add Product" besides products?

Can you please send us the screenshot of the issue hiding personal informations so we can understand it better.

I hope this helps☺️

TWL999

Hello, thank you for all of your attention! Very much appreciated.

Well, as mentioned, I solved the issue basically by myself. Highest level support couldn't solve, just mentioning that some libraries are no longer supported. I checked with all of them, and the vendors in question are still selling them, so not outdated. Can't remember which "point" revision of NA 3 it was, but that version seems to have been buggy. I somehow had the feeling to try by downgrading NA 3 to NA 1, since all support attempts to make these libraries accessible to NA didn't work. After installing NA1 I checked and all worked, I mean ALL previously neglected libraries designated as "Available" could easily be associated with their respective location on my PC. One weird symptom in that respect was that one library of BFA, I think it was Ambient Black or White would not associate, whereas all the other libraries of BFA of the same generation (I have 4 of them) could easily be associated. Now, all works as a matter of fact, but without NA1, no chance! Perhaps an idea not to retire NA1, but to leave as a safeguard in case NA2 / 3 should mess up.

During this process until now some other weird symptoms, unsolvable occurred. Not sure whether this community Forum is the place to discuss. The highest level support agent did what was possible, but couldn't help any further. This is why I came here.

@Mert_NI

I had quite a few libraries in my list of "Available" libraries, showing "Add Product".

For some of them, I was not able to manually point to the location where they are actually present. This is a procedure I have done many times on all my PCs previously.

NA 3 simply did not accept the correct path of some of them, some were accepted, others not, no rule!

This went on until I tried using NA1, after that all fine.

Since this support case is older than half a year I might have somewhere some screenshots saved, but I first will have to find them.

Thank you

Mert_NI

According to the "Add Product" ones, this is a common thing:

They are third party Kontakt Libraries that cannot be downloaded / installed via Native Access.

Native Access is only responsible for authorising the library and locating it for use in Kontakt.

You will first need to download the library from the manufacturer

Once installed, simply follow the steps in this article to add the library to Native Access:

Setting up a Third Party KONTAKT Library [VIDEO]

Setting Up a Third-Party KONTAKT Library

Once you install them using the link from the manufacturer, this should be solved.

I hope this helps☺️

TWL999

Hello Mert_NI,

thanks for your reply.

Just for info, I am with NI not exactly for 20 years, so I am not really new to installing 3rd party or NI libraries… :-)

The issues I have with NI in these days, actually since more than half a year are absolutely new. I never had any issue as mentioned , or any downward compatibility issue. All of this is new, under the principle "old things need to be discarded". But doesn't it also say "never stop a running system"? Well, nowadays old projects made with NI products partly can't be loaded anymore, because someone decides without reason that a project created 10 years or so ago while using Kontakt 4, are not supposed to do so any longer, and suddenly available and related libraries no longer load, designated as "not registered"…. Is this progress? Guess, I better leave it at that.

In reply to your answer:

I am very much aware of that; unfortunately does your reply not quite hit the point, since after using NA1, I switched back to NA2, and the previously missing libraries luckily were still there, ie. under the hood of of the previously denying NA2.

NA3 is not as better experience, it is more colorful, yes! It is not better, since it contains not just my products, but also Demos to install, which I truly don't need to be made aware of, not at least because I have most of them already via iZotope…. I need a container containing my license to take care of, and that's it.

Currently, NA2 is more complicated to use, than any NA version before.

If NA1 would be kept alive, it would be safeguard for NA2!

As also mentioned before, I was / am in contact with one of your support agents. There is still an issue which I would like to clarify with the developer, which I can't get in touch with. I was told that the ID of the developer Isti, but no way to get in touch. I would be happy to clarify, since it relates to security.

Thanks for your attention

Greetings

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