unable to start free trial for 360 Essentials

Azad Bolour · 2025-07-04T00:27:46+00:00

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After filling the payment screen with my credit card information and accepting the terms, I click Continue, but nothing happens. The javascript console of the Chrome browser I am using reports an error. I am logged it via Google. Trying the chat to report the error I get into an endless loop of questions.

Is there a workaround to this issue? A different way to subscribe to 360 Essentials?

Many thanks.

Azad

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Accepted answers

Jeremy_NI

@Azad Bolour There was an issue with our system, this is now resolved, please try again. Sorry for the inconvenience.

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montrenorth

I'm having the same issue too

Prasanna412

Same issue and no support from customer service

PoorFellow

https://community.native-instruments.com/discussion/46396/unable-to-start-free-trial-for-360-essentials

Trying the chat to report the error I get into an endless loop of questions.

Start a new chat. (making sure you are logged in)
If you use an adblocker make sure it's deactivated for our website.
Try with a different browser
Try private/incognito mode on your internet browser.

Please contact N.I. Support (all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Jeremy_NI

@Azad Bolour There was an issue with our system, this is now resolved, please try again. Sorry for the inconvenience.

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