Why is my order "Under Review" still after 2 days?

DRITTO · 2025-06-09T15:18:58+00:00

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Why is my order "Under Review" still after 2 days when they already charged my account ?

I ordered the bundle with the Mk3 49 Key + Kontak 15 Ultimate + Omnia included + 1 free software instrument of my choice.

Find it ridiculous a digital download takes 2 days to be "Under Review" but the money was already charged to my account. I could understand if this wasn't charged to my account but it is….

Please help I just want to use the items I am already charged for.

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PoorFellow

https://community.native-instruments.com/discussion/45824/why-is-my-order-under-review-still-after-2-days

Alas then you need support to help you get it straightened out. Please contact N.I. Support (all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

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PoorFellow

https://community.native-instruments.com/discussion/45824/why-is-my-order-under-review-still-after-2-days

Alas then you need support to help you get it straightened out. Please contact N.I. Support (all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Uwe303

Hello,

I'm sorry to read that, stuff like this can definitely be annoying. In germany is still holiday, tomorrow the native staff should be back on office. I will also mark @Kaiwan_NI , she then can forward it to the right department and see what's going on there. It's maybe not an native instruments issue, can be some bank stuff too but I of course don't know and as a customer you just want things work.

DRITTO

Thank you both @Uwe303 & @PoorFellow for your help. Ive contacted support and have a ticket open. Hopefully this can be resolved quick, I have a show later this month and would love to use these asap :)

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