Lost Hardware Serial

geryke01

Hello,

I bought a sencond hand Maschine MK3 without serial, i only knows device id. Support cant reachable 3 days ago. How can i get my hardware serial from device id? Support can help?

Jeremy_NI

@geryke01 As my colleagues said, without a serial number it can't be registered, you should get in touch with the seller.

maniacintosh81

Keep in mind that support usually only works on business days in Germany. And that last weeks Thursday was a holiday in Germany. If someone can help it is NI support.

But every of my NI devices has a sticker with its Hardware serial on it.

geryke01

thank you for your answer but my sticker is broken, and i knows only device id from machine box.

PoorFellow

https://community.native-instruments.com/discussion/45671/lost-hardware-serial

Did you already contact support and open a ticket ? If so the wait for support to get back to you.

If you did not open a Support ticket then please make one by contacting N.I. Support (all).

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

maniacintosh81

okay, whatever the previous owner had done with this unit. Not even a real chance to read the barcodes anymore.

geryke01

https://community.native-instruments.com/discussion/comment/229276#Comment_229276

Yes i know, i hope support can help

PK The DJ

This made me look at the stickers under my Maschine+ and yes, some of the text is rubbing off.

@geryke01 I notice in your first post you called your unit a Maschine MK3, but the stickers show it's a Maschine Mikro MK3. I'd advise you to modify your post, and also make sure you clarify to support that it's a Mikro.

Jeremy_NI

@geryke01 As my colleagues said, without a serial number it can't be registered, you should get in touch with the seller.