Maschine MK3 - Machine central + Maschine 3 are missing in my library

Free
Free Member Posts: 4 Newcomer
in Maschine

As mentioned i also have created a ticket regarding missing Machine 3 and Maschine Central in my Native Access 2 library or in my NI account.

#4565360 - Maschine central and Maschine 3 software are not showing in my Native Assess 2 library

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Answers

  • LostInFoundation
    LostInFoundation Member Posts: 5,584 Legend

    Did you register your MK3 AFTER Maschine 3 was released?

  • Free
    Free Member Posts: 4 Newcomer

    Hi, i am unsure what you mean but try to elaborate. I bought the device second hand and read that MK3 gets Maschine 3 and Maschine central. From your answer i understand this is not the case?

    I read quite a few post of people that were helped by NI staff to obtain the (free upgrade?) to Maschine 3.

    I think the unit was registered previously (to the former owner) and that was before Maschine 3 came out.

  • PK The DJ
    PK The DJ Member Posts: 2,693 Expert

    Second hand units will inevitably have originally shipped with Maschine 2 software (at this point in time anyway) so no, MK3 doesn't "get" Maschine 3 software and Maschine Central unless it's a new MK3.

    Maschine 3 is not a free upgrade from version 2.

    Support will hopefully provide you with access to Maschine 2 software free of charge.

  • LostInFoundation
    LostInFoundation Member Posts: 5,584 Legend

    From you saying “I think the unit was registered previously”, it seems to me that you didn’t even registered it to your account (if that’s the case, it’s normal that you don’t get any software: how they could even know you own a Maschine?).

    If you didn’t, do it. Previous owner should have made a License transfer. If he didn’t, contact support and explain the situation to see if they can help you.

    At that point (once the MK3 is registered to your account), I’m not that sure as somebody else seems to be about which software will be added to your account (Maschine 2 or Maschine 3).

    I suppose you will get the same software as previous owner (therefore probably Maschine 2), but it’s not stated anywhere that second hand MK3 registered after the release of Maschine 3 will not get the new version. At least as far as I know.

    Only support can solve your issue

  • Free
    Free Member Posts: 4 Newcomer

    Hi, thanks for your answer. The unit Hardware is in my name and was of course, registered to someone else before. Because i see several posts of peopel with second hand units getting the upgrade i wa unsure. I already had the Maschine 2 software before buying my hardware. I have the ticket and will post the findings from NI staff here.

  • Marcus Deville
    Marcus Deville Member Posts: 1 Newcomer

    Same here, previous owner did the transfer to me and I can see it now in my profile with the correct serial no. I even tried adding it a couple of times to my native access but it didn't work

  • PoorFellow
    PoorFellow Moderator Posts: 7,076 mod
    https://community.native-instruments.com/discussion/comment/229048#Comment_229048

    Please do not post multiple posts on same topic more places in the forum , I have deleted more of your posts. Also do not hijack other peoples threads If you have a problem then make a thread of your own in the correct sub-forum and give all relevant information or contact N.I.Support (all) directly.

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

    .

    If anything is missing in Native Access then

    first check the MY PRODUCTS, SERIALS, AND DOWNLOADS page to be sure that you actually have the missing product added to your account and then make sure that you are logged into the same account in Native Access.

    If product is on account but missing in Native Access then make sure that the missing product is actually compatible with the OS (it will not show in N.A. if not compatible) : Compatibility of Native Instruments Products on macOS

    Then be sure to be using latest version of Native Access for your OS

    Else then if product is on account but missing in N.A. then try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

  • Free
    Free Member Posts: 4 Newcomer

    Dear fellow MK3 users, thanks for your kind help. I'll just remark that from the last post by Poorfellow, i took all the steps, including removing the xml file. Maschine 3 software does not show in my library.

    Like said before I have seen multiple posts where users got Maschine 3 in their library aftr help from Native instruments staff. I created the ticket initially and am awaiting their answer.

  • Shannon Andrade
    Shannon Andrade Member Posts: 1 Newcomer

    Hi Guys,


    I just bought a brand new Maschine mk3 and entered the serial number on Native Access, but the Maschine 3 software doesn’t show up in my library… I am unsure of what is preventing the app from showing up in the library.. any suggestions?

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