Missing Content from Included Software Bundle (MPK Mini)

Walt365

recently purchased the AKAI MPK Mini , which includes a software bundle featuring Native Instruments complete 15 select. During the registration process, I selected the complete 15 Beats package.

However, I’ve noticed that not all the promised content appears in my library– for example the, “Latin Trap Leap Expansion” and possibly other elements seem to be missing. I’ve already contacted the chatbot, but unfortunately, that did not resolve the issue.

Could you please help me access the full content I’m entitled to as part of the included software package?

Thank you for your support.

Jeremy_NI

https://community.native-instruments.com/discussion/45623/missing-content-from-included-software-bundle-mpk-mini

The products included with Komplete 15 Select Beats for Akai are listed here:

Komplete 15 Select for Akai

Cloud Supply and Latin Leap Expansion are not included. 

mykejb

Where are you looking for the Leap expansion? If you're looking in Komplete Kontrol you won't see it as Leap expansions aren't shown there. You need to look in Kontakt under the "Leap" section of the library.

Does the product show as being installed in Native Access?

Walt365

The product is neither shown in Native Access nor in the Kontakt 8 Player under the "Leap" section.

Walt365

Also is Cloud Supply missing!

mykejb

If they're not showing in your account you'll need to talk to support, it's not something that can be dealt with on the forum. You'll need to go to the chatbot again (sorry!) but apparently if you keep replying with "talk to an agent" you'll get put through to one at some point.

Jeremy_NI

https://community.native-instruments.com/discussion/45623/missing-content-from-included-software-bundle-mpk-mini

The products included with Komplete 15 Select Beats for Akai are listed here:

Komplete 15 Select for Akai

Cloud Supply and Latin Leap Expansion are not included.