Unable to use Arturia Komplete Select serial number

chriscundy

hello,

I’ve tried checking out on the store for Komplete select electronic using a code provided on my Arturia account, however when I try to redeem it, I receive this message:

The voucher code does not exist. Please check the code and try again.

I raised a ticket 24 hours ago but not received a response yet.

Peter-

I had a similar problem. The code in my Arturia account looked more like a serial number, so I contacted them and they updated my account with a new one starting KSARTxxx. I would suggest contacting Arturia as well; they fixed my problem very quickly.