technical problems

Hello Native Instruments,

I recently bought the Traktor Pro 4 update with serial TP4ED-XXXX-XXXX-XXXX-XXXX, but I don’t own Traktor Pro 3 under my Native ID account.

The mistake happened because I used to work with Traktor Pro 3 from another teacher’s license, and I thought the update would still work.

Could I please get a refund for this purchase, or can you help me convert this to the full version of Traktor Pro 4?

Thank you very much.Spyros Georgatos

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Traktor Pro 3

Accepted answers

https://community.native-instruments.com/discussion/45270/technical-problems

Please contact N.I. Purchase Support and ask for a refund because you bought the wrong product. That should pose no problem since the purchase does not fit the account.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

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@Jeremy_NI please check this out to see what kind of solution is required, thank you.

https://community.native-instruments.com/discussion/45270/technical-problems

Please contact N.I. Purchase Support and ask for a refund because you bought the wrong product. That should pose no problem since the purchase does not fit the account.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

@Dj Joker You need to get in touch with my colleagues.

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