My A49 is malfunctioning

W1tchseason

Hi

I have a Komplete A49 keyboard and recently it's started behaving very oddly. Sometimes it works fine, at other times touching certain keys results in a loud 'crash' as if multiple keys are being hit very hard all at the same time.

There doesn't appear to be any damage to it.

I bought it some time last year - can't remember exactly when but it's almost certainly still within warranty. Unfortunately I bought it from the GAK shop in Brighton which has recently gone into administration :-(

PoorFellow

https://community.native-instruments.com/discussion/45136/my-a49-is-malfunctioning

Please contact N.I. Hardware Support to see what they say.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Jeremy_NI

@W1tchseason Can you give us more details on what's happening and how? We need to determine if it's a hardware or software/settings issue. What's your operating system? Where is this happening? In a DAW, which DAW? In Komplete Kontrol in standalone?

W1tchseason

Hi

Windows 11, Mixcraft 10 Pro (but also Cantabile). It seems to be hardware related as it also happens when I nudge the keyboard - like there's a loose connection or something inside.

Sometimes it works fine, at other times one or more of the keys will act as if I've smashed my arm down hard on a couple of dozen keys at the same time. I don't know how else to describe it!

Thanks

Jeremy_NI

https://community.native-instruments.com/discussion/comment/228557#Comment_228557

It's still a little unclear. Can you explain what happens exactly? Maybe a video? Have you checked in Komplete Kontrol in standalone? Is everything functional there? Are you running your DAW and Komplete Kontrol as admin? How to Run a Program as an Administrator

Does it happen with all instruments, which ones?