My A49 is malfunctioning

W1tchseason

Hi

I have a Komplete A49 keyboard and recently it's started behaving very oddly. Sometimes it works fine, at other times touching certain keys results in a loud 'crash' as if multiple keys are being hit very hard all at the same time.

There doesn't appear to be any damage to it.

I bought it some time last year - can't remember exactly when but it's almost certainly still within warranty. Unfortunately I bought it from the GAK shop in Brighton which has recently gone into administration :-(

PoorFellow

https://community.native-instruments.com/discussion/45136/my-a49-is-malfunctioning

Please contact N.I. Hardware Support to see what they say.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care