Komplete update question

komthusr
komthusr Member Posts: 58 Helper
edited May 8 in Komplete General

I'd like to know if I can sell a K14CE update (from 13CE) once I buy 15CE update? Will the 13CE be considered as a base product so selling 14CE update will not affect 15CE?

What the knowledge base says is a bit confusing:

If you registered an Update / Upgrade / Crossgrade and sell the qualifying base product, the Update / Upgrade / Crossgrade license becomes inactive - because you need the qualifying base product for the Update / Upgrade / Crossgrade in your account. For instance, if you upgraded Komplete 13 to Komplete 15 Ultimate, you cannot remove Komplete 14 from your account without Komplete 15 Ultimate becoming invalid.

Best Answer

  • mykejb
    mykejb Moderator Posts: 2,530 mod
    Answer ✓

    For questions like this it's much better to contact Native Instruments support as they can look at your account and give you a definite answer. Anything else is going to be educated guesswork. You can contact support here - https://bit.ly/n1acc

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