I need help with installing the software for my Maschine MK1

e1000k7
e1000k7 Member Posts: 1 Newcomer
in Maschine

Hiii,

I recently bought a Maschine MK1 second hand with the installation disc for the software. The past owner told me he removed the license from his account so that I could use the license that came with it. But when I tried to register the license on native acces, they told me somebody already used it…

The past owner doesn't seem to want to answer me so am I cooked? what can I do?

thank you

Tagged:

Best Answer

  • LostInFoundation
    LostInFoundation Member Posts: 5,628 Legend
    edited April 29 Answer ✓

    If seller doesn’t want to make the License Transfer (try to tell him that he will keep the software anyway, since I suppose this is the reason why he is being dishonest) you can contact Support and explain them the situation. Usually they’ll try to help you, removing the device from the seller’s account themselves (probably they will ask for proofs that the device is now owned by you).

    To contact support, use this link. Remember to log in with your account in order to have access to the chat (during office time you can speak with an actual Support agent, at the end of the back and forth with the AI bot) or open a ticket

    https://support.native-instruments.com/hc/en-us

    Don’t worry… you should not “be cooked” 😉

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 5,628 Legend
    edited April 29 Answer ✓

    If seller doesn’t want to make the License Transfer (try to tell him that he will keep the software anyway, since I suppose this is the reason why he is being dishonest) you can contact Support and explain them the situation. Usually they’ll try to help you, removing the device from the seller’s account themselves (probably they will ask for proofs that the device is now owned by you).

    To contact support, use this link. Remember to log in with your account in order to have access to the chat (during office time you can speak with an actual Support agent, at the end of the back and forth with the AI bot) or open a ticket

    https://support.native-instruments.com/hc/en-us

    Don’t worry… you should not “be cooked” 😉

Back To Top

Categories